Mr. Pretzels — Restaurant in Kelowna

To whom It May concern,

I am writing this email to inform about the service I receive at Mr. Pretzels, Kelowna, BC Branch on Aug 9, 2021 at roughly around 2:45 pm. It was a bad Service ever I 've ever received from food service industry , and since Mr. Pretzels is opened here in Kelowna; one of the employee /cashier named "GARRET" He is so rude with unprofessional mannerism provide . I had been ignored after saying Excuse Me to him couple of times. the store is not busy there's only 2 customers including me in the store . I found no reason for him not to hear me as I was standing right in front of him while there are 3 other employees in the not-busy store .Finally he came to cahier till and I asked for the stamped card after the purchase was made and he is basically threw it at me as it dropped on the ground. Seriously I expect nothing from customer service , a common proper interaction between human beings would be nice and please dont be rude to your customer. I would understand and consider his behavior acceptable if I was being rude or ignorant to him in the first place. (which I find no reason to be)

I am not sure if there is a regulations or some kind of structure provided for customer service standard in Mr. Pretzels organization ; however, I believe it should be some sort of job description stating his responsibilities regarding customer service minded...

I have always loved the place. But from last 3 times i have been getting stale pretzels and have been throwing them away after taking 2 bites. So this time i went there and i asked the lady that can i get fresh please coz i have been throwing those away from last few times because they taste so chewy and stale. And she said no i can’t do it. And there were still almost 2 hours left to close.Lady wasn’t very nice.so would recommend to improve their...

I had an exceptional experience here! My friend and I were assisted by Momar at the front counter and he truly went above and beyond. I know for a fact he is an absolute asset to their team and really goes out of his way to ensure you leave more than satisfied. Thanks so much Momar for making our esperience so...