Panago Pizza — Restaurant in Kelowna

I ordered from this store the other night. Pizza took just over an hour to arrive. I could've dealt with that just fine but the problems for me were when I actually got the pizza. I ordered 4 dips and paid in advance. Driver said they had no dips. Bummer. The pizza was cold. Cheese had solidified. The crust was super dry and chewy. Dough might not have been fresh or exposed to the air for too long.

Anyways long story short, wasn't entirely happy.

Contacted customer care and shared my experience. They were very quick to reply. They took ownership for the issues and provided me a full credit without me even asking.

So even though this wasn't my best Panago experience, knowing that the customer care team has my back gives me a sense of confidence for future purchases. That's why Panago gets 4 stars today, even though the pizza...

I ordered a BBQ chicken with the caramelized onions replaced with red onions. When my pizza came out of the oven the guy making it stood behind the oven for a good 5 minutes doing something on my pizza. I then realized he was picking the caramelized onions off the already cooked pizza while cooking red onions on a tray by themselves to put on my pizza after. I used to work at Panago so I know how the pizza making process is properly supposed to work and that’s not it. I then confronted him about it and he straight up lied to me. I know because I still found caramelized onion pieces on the pizza after. The worst part is that I also didn’t see him wash his hands once after dealing with a customer in between. Extremely disgusting and unprofessional. Especially...

Made an Order, waited an hour and a half in anticapation for Panago's scrumptios pizza..... after waiting over expected time, I called in for them to inform me that my Pizza was delivered... I live in a house so I would of heard the deliver. I gave detailed details to call when arrived. No call, no pizza. So after calling in and finding out someone else is throughly enjoying my beloved pizza... they put me on hold for customer care to talk to someone to order the pizza again and to just be sent out, no cares that the pizza was delivered to the wrong person. Coming from the service industry I just felt this was delt with very poorly and with zero...