WrapZone Restaurant — Restaurant in Kelowna

I was a weekly regular and I loved this as a healthy option over other fast foods! However, one day the OWNER made my wrap and she had her hair down and not tied back... I found a hair in my wrap (actually in my mouth /teeth, it was really wrapped in the food), her colour and length. When I re entered the store the owner made eye contacted and went to the back... I told the young worker what had happened... she told me she wasn’t sure what to do and went to talk to the owner. They both came back out but neither talked to me.. after a minute I went to just let her know again what happened and she pointed to the end of the counter and said “it’s there”. Unfortunate because I did really...

Everytime I eat at this location I have a bad experience; either the chicken is too dry, rice is dry, or it’s not saucy enough. It’s always inconsistent.

Today I ordered my staple, the jambalaya jazz and asked for no chorizo and extra shrimp instead. It’s my go to order. I started eating it and noticed only chicken (which was dry) also there wasn’t enough sauce on the rice. When I got to the bottom of the wrap I saw 4 little shrimps. I’ve been ordering this wrap for 10 years, I know they use large shrimp. Not sure why they are using these TINY little things but I was so annoyed especially after I left a tip.

I’ve learned my lesson and will ONLY go to the one on Richter...

Haven’t been here in years since the franchise got rid of the Gardein chicken (sad, maybe they will bring it back this year?!🌱) but have been twice in the past couple weeks! The first time I was back in, they knew what tf was up with what was vegan which is always reassuring and appreciated!! They got rid of animal ingredients and subbed others with ease, and were super attentive and nice. The jimmy the greek, add tofu, no feta, no tzatziki, sub red peppers and vinaigrette is my new go to now that I’m back at the gym. The veggies are always super fresh and just a tasty well-balanced wrap with good stats. Thank you for the kind service and...