Starbucks — Restaurant in Kelowna

We went in to buy coffee and breakfast to be honest my niece needs to use the bathroom. We were waiting for the mall to open. We buy some coffee and breakfast first so we can also use the bathroom. When we ask for the key to use the bathroom. They said that they don't provide public washroom due to some incident happened. I imagine it was a homeless that was using the bathroom. I was confused because that's why the bathroom is lock. I don't think other people/customer that have been your customer for year's should suffer just cause of the incident. I do believe there is way to ask people if they are using the bathroom for proper purpose. They said shoppers drug mart has bathroom. We went in and bought bathbombs so we could use the bathroom but they didn't have bathroom as well. Never again I'll stop by there to buy coffee and breakfast. We were told to use Mall or Shoppers drug Mart washroom by Starbucks employees but the Mall was closed and shoppers don’t provide washroom. Employees should know first those are available or not before suggesting. I hope no one will have this experience again. Especially with little one. A suggestion to Starbucks to put on your door that you guys don’t have public washroom because most people are decent to buy first before using...

Me and my family visited this location on August 5th. This was the best experience I’ve ever had at a Starbucks before ever!! ( & I have went to a lot lol) While in line we were approached by a very kind woman , who greeted us and welcomed us to the store. She introduced herself telling us she was the manager K-J and just wanted to get to know some of her customers. We spoke for a few minutes and she then said with a smile “ all your drinks today are on me”. It made our day!! She was so sweet and such a positive light. While waiting for our drinks I overheard two of the baristas speaking to each other and they were saying that they are here to support each other and help one another to be successful. I thought that was so refreshing and amazing to see. Very nice to see positivity like that while out and about. What an excellent experience, this Starbucks is doing it...

I was waiting for my drink when I witnessed a situation between who I’m assuming is a manager, some workers, and a customer. One barista asked a customer if they’d like a free beverage since she had made it by mistake and the customer took it and kept ordering. A woman behind the counter then had a conversation with the barista who gave away the drink and the barista told the customer that she had to pay for it; apologetically though. That was just ridiculous, Starbucks gives away free drinks to so many people everyday and I almost jumped in to pay for this customers drink for her that she didn’t even order and was given for free as a nice gesture! The rest of the staff were friendly and nice enough and my drink was good, I probably just won’t come back to this location because of the poor...