White Spot Kelowna — Restaurant in Kelowna

The food was pretty good. You can count on the White Spot burgers always being the same. The fries were a little cold, but still good. The server was terrible, and rude to us, though she was nice to the tables around us. The other tables were made up of families with kids (like us), and older couples, but they all got treated much better than us. We were just sitting at our table, colouring and talking to each other, behaving like perfectly normal human beings, yet getting treated like we were the worst customers ever. The server interrupted my 7yo, B, as she was trying to order for herself, and commented that 'kids are so picky these days' when B asked for a very basic, minimal change in the order. (nothing even close to the changes a lot of adults make at restaurants). When she came back with our drinks, she put the drink down in front of B and said 'don't spill it' in a snarky voice, which was completely uncalled for. B asked me why the lady was being so mean to her, so I told her that maybe the server was having a bad day or was in a bad mood. The server didn't say anything when she brought the food to the table, and didn't check on us once. There were other tables right beside us that she would stop and chat with, but she ignored us. I had to flag her down to ask for the bill. I paid with cash and asked for a 10 back. She said 'okay', then walked away with the cash. I assumed it was to get change, but after waiting for over 10 minutes, I had to ask the hostess to find her to get my change. When the server came back she gave me a dirty look and said that she didn't know I needed change. It was a terrible service experience for me, but it was even worse because the server was directing a lot of her bad attitude towards a well-behaved, polite child that should never be treated like this, especially...

I wish I could give this 2 1/2 stars. I don't think the 3 is justified. The food was good but the service and waitress we had was inexperienced and she was quite rude as well. We came as a group of 11 and arrived at 7:15. We were all aware the restaurant was closing at 9pm...but our group felt quite rushed.

The waitress specifically went around the table seat by seat to grab our orders. She said she did it the way she did incase of bill splitting.. Makes sense right? Well somehow, it still confused her when it came to split the bill.

The food is good and consistent and the bottomless fries are good and fresh. Burger with the triple O sauce never dissapoints. I always add the western plate (casear salad & onion rings). Again, nothing wrong with the food.

My aunt ordered that blueberry special, which comes with the burger, salad and blueberry tart dessert but the waitress screwed up the order and so they remade the burger (had cheese when not supposed to have cheese) but it took quite a while to get the new burher. Waitress also forgot her dessert as we had to remind her.

As for my mother, waitress gave the wrong pricing and overcharged for the soup. When we confronted the waitress, she was defensive and rude and essentially just wanted to get rid of our table. She just reduced the price but never apologized.

I honestly don't know if it a Kelowna thing but I think the early close of 9pm just brings down the service level for tables who come in at 7-7:15 for a 9pm close. In the lower mainland, I think and know some white spots don't close until 11pm..I think by increasing the hours, may put less pressure on staff to close and increase service levels.

Dissapointed with this visit....

We went for a family dinner, on a Wednesday. We were a large group, but we had called ahead the day before and made a reservation for 6pm. When we arrived there was no table for us. They offered us three booths, which defeats the purpose of a family dinner. We moved a table ourselves and attached it to a booth for the adults and put the kids in another booth. Our waitress was Ginger. She was extremely slow with taking orders, and bringing things out. It took almost half an hour for drinks alone. She finally took our food orders, and it took almost another hour to get the food. When our meals were finished, she did not offer desserts at all to the adult group, only the kids booth. She told us she was going to get the bills figured out, and asked which people were together. She took another hour to get the bills figured out. It was absolutely brutal. She was completely incapable of figuring out who was together, and what they ordered. We wrote down the orders on a napkin for her, and she refused to take them. We offered to help at the computer and she refused that help too. We asked for a manager. When she came out, she brought a machine as if we had bills to pay and that was all, yet we hadn't even gotten bills yet. By the time we were finished, it was 9:25pm, and the restaurant had closed at 9pm. The doors were literally locked. Other patrons mentioned that they also didn't have their bills or orders correct tonight either. Overall, if I could give this waitress negative stars, I would. This was an...