Tim Hortons — Restaurant in Kelowna

I would go somewhere else if you want a smooth ordering experience. I ordered two wraps, one on a rewards deal, and one off of it. The order was simple, but they did not understand and multiple times asked me how many wraps I wanted. I would explain succinctly and straight forward, and they were not understanding. Then we headed to the pay window and they did not give the deal price for the order, I asked them to check and see what they could do, they looked, said we did not get the deal price, and then paused at me waiting for me to solve their issue. I asked if that could be rectified and he looked, pressed some buttons, and said I got the deal price now. The charge comes up, and no price has been changed. At this point I was just tired of the experience and decided to pay the full amount. The drive through length is great, but the employee abilities of the two that I dealt with are...

Terrible experience again!! Wish I could post the picture. Ordered a large mocha latte and found a plastic piece in my drink, called the store the manger was rude and dismissive didn't apologize, didn't even wanna hear my complaint, just went straight to saying "we'll just replace it" before I even explained what had happened fully. Then when I went to claim my free beverage the manager on shift was different than on the phone and she called me a lair said I needed a receipt which they never give anyways. She was so rude literally yelling at me about it and in the end never got my free beverage and only got a refund of $2.60 cent which wasn't the full price I ordered a large mocha latte and they are atleast $3+. The managers always treat people like thyere lying at this location when its actually them and their...

This Tim Hortons has always been my choice at this Esso. However I don’t often have a choice of donuts. I like to purchase the pastry to take out when I’m buying gas at Esso. Sadly there never is much of a choice at this Tim Hortons. Being they’re opened 24 hours you’d think there would be a variety to choose from. One evening at around midnight we wanted some pastries. We tried calling to find out if it was worth the drive to pick some up. There was no answer. Called back later assuming they were busy. After three or four tries without any answer I called the Esso station wondering if they had someone working at Tim Hortons. He said there was staff standing there so I called back with no response. I will never support a business that makes me feel like I’m a burden to them. CALLED ON NOV 29/2024 ...