Sugar Marmalade (Markham East) 糖记甜品 — Restaurant in Markham

I've come with a big group a few times so this review is not just a one time experience. Overall, the food is pretty good. I like that you can order hot food and desserts at the same place!

Now the bad....the service is consistently horrendous. One of the servers (young guy with shorter hair, dark eyebrows and seems to be the "boss"), has been rude to our group every time. From the moment we come, he treats us like an annoyance. He raised his voice at us about the number of people, even though there was plenty of seating. He tried to take a chair away, even after we were all seated. Would not let us split the bill and then the bill came and said tip is NOT included. We tipped 10% and then afterwards, the bill had 18% added and they took another 10% for a total tip of 28%. What a scam. This has been our experience the last 3 times we've gone. The food is also extra slow but I'm not bothered by that, given that we're a bigger group.

Beware if you're more than a few people. This place doesn't want your business. I don't expect it will last very long. There are other places to...

Had high expectations of them since the one located at FMP was so good. Went there for brunch recently and the food there was underwhelming. Beautiful decors and the place was clean... however, my appetite was ruined when I heard the staff nuking our entrées in the microwave. The thought of reheating leftovers killed it. I was hoping my food would be freshly prepared... and not just microwaved by the same staff that served us and handled cash for others. When the food arrived, I was too hungry to care for how it was prepared. The Satay beef on rice was okay - the beef was decent, but the sauce wasn't heated evenly and the marinated egg tasted a bit off. The 3-Cup chicken on rice was alright. I wouldn't recommend the hot food... perhaps the desserts would...

Edit july 2024: seeing all the 1 star reviews since mine has me giggling. How is this place still in business.

Original:

Ordered take out a few times and each time is worse than the last. Definitely on my blacklist now.

Dessert did not taste good. Sago and black rice dessert was literally a bowl of coconut cream with a spoonful of rice and sago... Like seriously.... Sago and rice literally cost nothing... Would it really kill your margins to serve more sago and rice? I mean, I did order SAGO w/ coconut cream... Not coconut soup with a sprinkle of sago.

Mango pudding tasted like it has been on the fridge for a long time... Sour mango... Nuff said.

I don't even want to waste my time typing this. It's trash. Spend your hard-earned...