D Spot Dessert Cafe Mississauga Dixie

Never been so dissapointed at the service before. This place is usually amazing when it comes to service because they know how important it is making sure the customer is happy. Today I felt the opposite with the server and the "owner". I went with a group of 6 people and at the time we walked in around 6:45, there were only 2-3 tables taken and the whole resturant was empty which is good because it's always jammed packed.

My friends ordered pizzas and I ordered a poutine. Time of the order was around 7pm. While talking, at around 7:15ish my friends pizzas come (3 of them). 10 mins later no sign of my poutine coming. Around 7:35 after all my friends were DONE their food, still no sign of my poutine, then we told one of the servers that we are waiting for 1 more item which hasn't arrived, around 7:40 the server comes and says "sorry it's going to take around 5-10 more minutes to make because they are "backed up in the kitchen". Meanwhile the resturant started to fill up and other people who came 20-30 minutes after us started to get their food. At that point I told the server to cancel my order because all my friends were done eating, their was no point in me eating infront of them, but the server insured it'll come soon.

Around 7:45 my poutine came and I was upset because everyone knows it doesn't take 45 mins to make a poutine, just say you forgot it, no need to lie about the kitchen being "backed up" when it was literally empty in the store when we placed our orders.

45 minutes waiting for this "tandoori chicken poutine" to come and oh my god it was horrendous. The chicken was bland and did not taste "tandoori" at all which sucks because I want to taste what the name says. Whatever it's a dessert spot I'm not expecting much when it comes to food.

Now at the end I told the server I wanted to talk to the manager because this was unacceptable and he was nice about it and went to bring the manager. When he went to the manager it was actually the owner which was even better because he would know how poor customer service is not something to be taken lightly. After talking to the owner, the sever came back and said "we don't have a manager in at the moment, and I can't do anything about your experience because this happens, our kitchen gets backed up with lots of orders (it was empty when we placed our order) so we're sorry your food took longer than expected.

Lies after lies is unacceptable, as the owner u should try to fix the situation rather than lying and making the customer leave happy and satisfied. Never going back to this location again. It's like they don't even care about customer service anymore.