Video Game Experts — Local services in Mississauga

I don't normally write google reviews so please forgive this long review however, when it came to Video Game Experts, I felt extremely compelled to write this review.

I had placed an order online for the Solaire of Astora Amiibo and prior to placing the order, I inquired about the delivery details and I was told a rough estimate on when I should receive the package. I was nervous about the delivery details because I had just moved to a new apartment and I did not know how packages were dealt with in my building.

The estimated date soon arrived and the package was nowhere in sight. Of course, I panicked thinking maybe someone had stolen it or maybe it was lost somewhere in the building. I called Video Game Experts inquiring again about the package and they assured me that it was on the way and that I should receive it in a few business days.

A week passed and again, my order was nowhere to be found and at that point I was obsessively checking my mailbox and the downstairs lobby thinking it was probably misplaced. At that point, I just wanted the package because it was a birthday gift and it was now a very late birthday gift (not VGEs fault, I should have ordered it sooner). I called once again asking for clarification on the whereabouts of the package and I even offered to come to the store to pick it up (assuming if it hadn't been sent).

I'm not sure who I spoke with however, they were extremely patient with me and they were very willing to figure out the details/whereabouts of my order. I had even called right when the store opened and usually, stores are busy right when they open however, the associate took his time and was finally able to give me a clear answer.

Apparently, they had forgotten to add the apartment number to the mailing slip which caused a delay (which is totally understandable, it happens to all of us). He apologized profusely, offered to refund me the shipping cost and made sure to give me the updated tracking information for the package.

I was stunned at the amazing customer service that I experienced with Video Game Experts. Besides the prompt and unparallel customer service, the Amiibo itself was in fantastic condition, very fairly priced, the packaging was perfect and there was no price tag on it (which was perfect because it was a birthday gift). When I finally gave the gift to my boyfriend, he absolutely loved it!

Thank you so much for everything, Video Game Experts! Your customer service is eminent beyond...

Good selection of games and friendly staff, however TRADE IN value for expensive games is a rip off. They claim to give 50-70% pricechart value/ebay sold listings from past 6 months however were offering more like 20% value due to not being a "popular" game title (e.g. pokemon/mario). They offered $60 TRADE IN CREDIT for Marvel Ultimate Alliance Gold Edition for xbox360 when pricechart has it listed for +$280 and has been a consistently expensive rare game for more than 6 months. Same thing for other rare 360 games I brought in. They claim to keep their prices to reflect pricechart from 6 months ago but had Godzilla for the PS4 at $395 when current sold ebay listings have been $290-$320. They claimed to "rate" the condition of this game 9.5/10 opened (and it was in good condition) but to me that doesn't justify the $95 price increased compared to procechart/ebay sold listings in which they claim to base their prices off of. It's not professionally graded, therefore it shouldn't matter what the store rates the condition as. On top of this, when asked to bundle Godzilla PS4 and a Spiderman game (a $55 game on top of $95) they offered $5 off. Again, rip off. These guys are pleasant, but the way their "system" works is to favour themselves and lowball you on TRADE IN value for your rare games but then sell them for more than pricechart/ebay sold listings. And you certainly won't get any type of deal for buying more. A shame because they have a great selection, but the feeling I got leaving was...

So I went last year to restore my old Game Boy colour and they brought it back to life determined to play it by Pokémon, yellow played it one day, never played it again lmao! I include this in my review because I wanted to be honest, and I wanted it to be told from a customer and a gaming person As of this year, I had another console that I wanted to revamp which was my old PlayStation 2 and I couldn’t have been more happy with Dave Help and customer service not only was he able to clean my PlayStation 2 and bring it back to life I was able to get a controller, a memory card and a few games from my childhood! This time I’m actually gonna play it not like my game boy lmao But the pricing was fair he was fair he did a good job and I recommend anybody around the GTA if they’re looking for retro gaming whether you’re looking whether you’re trying to fix whether you’re trying to buy or sell come to...