Chez Yanna — Restaurant in Montreal

Consider my score to be more of a 3.5 than a 3.0.

Today I placed an order at about 5:30pm to be delivered and paid for by cash at anywhere between 8pm and 8:30pm. The order arrived at approximately 8pm, so the timing was perfect and there were no issues there. The young lady who took my order by phone was also very kind, polite and patient as I asked her to check a few things for me before placing my order. She even appreciated me calling back and double-checking the order with her at 7:40pm. No issues there.

However, the same could not be said for the delivery driver. When he told me he thought the tip was a bit low, I was sympathetic and even wanted to suggest that I go back and get him some extra money. However, the man would not stop talking long enough for me to say anything. In addition, he proceeded to lecture and badger me about the "free delivery", and I lost any sympathy for him due to his incessant and entitled whining.

He also made false claims:

1. That this had been a difficult order: I had no special requests, was located very nearby, and so my address was not difficult to find.
2. That they normally did not deliver to my address: My address was a close one and I even double-checked it with a trial web order before calling, so my address was always covered by their restaurant's delivery.

As for the food itself, it was fine, if not great:

1. Won Ton soup: A good taste, but the broth was a bit dark and spicy. Each won ton was nicely filled with meat, but said meat could have been a little more tender.
2. Egg rolls: Good fried texture, nicely crisp, good vegetables, and a good accompanying sauce, not too sweet and not lacking in taste.
3. Chicken fried rice: Good texture overall, vegetables were not mushy, but the rice was a bit lacking in soya sauce (saltiness). The chicken was a tad too soft but not bad.
4. Chicken chop suey: The mushrooms and bean sprouts were good, but the dish was severely lacking in mushrooms, I barely saw any. The chicken was definitely nearly undercooked, a bit too mushy.
5. Dry garlic spareribs: Ribs are very tasty, the sauce is good, but the meat is a bit tough and could use a bit more tenderizing. Taste of garlic is a bit too strong.
6. Pineapple chicken: Easily the best dish of the whole order. The sauce was perfectly seasoned and the ground chicken texture was perfect for such a dish. No complaints at all here.
7. Fried noodles Cantonese style (essentially Cantonese chow mein): Usually an easy winner for me, but was unfortunately lacking in meat and vegetables: I counted maybe 2 pieces of pork, no visible chicken, and 4 shrimps, and the vegetables that were visible were very few in number, drowned in noodles and sauce which, unfortunately, was slightly lacking in taste.

In summary, my experience for a first time order with a new restaurant was generally good. The food could be improved upon a bit in places, but I'm willing to allow that a later order could be to blame. Overall, the customer service experience with the lady who took my order was excellent, but the delivery driver needs to better learn what a tip is and how it works. He did not manage to ruin this experience for me,...

We have eaten in the restaurant several times and have always had a great experience. We have eaten at a lot of Chinese restaurants and my mum really loves this place. The service we received was very good. We were 4 people and ordered 4 dishes. We had leftovers. This time we had the snow peas (nice and crispy), the sweet and sour fish (nice batter), the noodles with beef and black bean sauce (very tender beef) and the pad Thai (delicious!). My mother went back a subsequent time to have the noodles with beef again because she enjoyed it so much. We will be going back to Yanna very shortly to try some other dishes.

Update! We (5 people) went back this past weekend and ordered 6 dishes. We had the rice stick with beef, peppers and black bean sauce, the mixed seafood in bird's nest, the stir fried mixed vegetables, the stir fried snow pea pods, the salt and pepper fish fillet, and the peanut butter chicken. All the dishes were very good. We left very full and with leftovers! Will...

I would say that this place is an outstanding low quality Chinese food experience. Amazing decorations, menu and service. Very clean including the bathroom. All that is 5 stars. The food however is your typical unimpressive chinese food with no balance of flavor or particularly fresh ingredients standing out. All you will taste is strong notes of sugar, msg, salt pepper. I would bet that a lot of their meals are frozen industrial products and sauces to begin with. With that said, for what it is, it did taste okay, portions are big, the eat in experience is very good. If you are into low quality artificial chinese food, this is a great restaurant to have it. If you want high quality fresh ingredient food made from scratch, this is...