Restaurant Graziella — Restaurant in Montreal

Decent restaurant, terrible service. We had a reservation for 2 at the bar. The host was very gracious (we were early and was hoping we can come in early and start with drinks) and he was more than willing to accommodate us. The person behind the bar who poured our champagne was very friendly and likeable. Its too bad these two gentlemen were not our server. Our server was rude and condescending. Its been a week of eating at most of the Montreal spots (we were at Au Pied de Cochon the night before) and we were not sure how hungry were. Our plan was to order some antipasti and primi and go from there. Our server was put off by our decision, rudely informed us that the kitchen needs all out orders right away. I used to be a director of a 5 diamond hotel (with a five diamond restaurant) and I have never told any of my servers to behave or serve this way. We informed our server that we will stick with our original order (share an antipasti and a secondi) and our server rudely informed us that it wasn't enough! We were taken aback by his rudeness so we asked him to give us a few more minutes. He acted so insulted that we actually considered ordering an antipasti, primi and secondi each! I was also so angry that we considered just paying for our champagne and going down the street to eat somewhere else. We stuck with our original order, ordered a bottle of...

Phenomenal service, best in Montreal! If you are lucky enough to be seated in Stefan’s section, you will be in for a treat! Immediately you feel as though you arrived at a good friend’s house. The ambiance is warm, with a simple sophistication, which is extremely comfortable and very inviting. Stefan was lovely, offered excellent recommendations, impeccable service. Hugo offered eloquent descriptions as dishes were presented. Exquisitely prepared, every bite mouthwatering. We had the scallop appetizer and veal appetizer to begin, both were delectable. An asparagus dish, halibut entree and pistachio pesto spaghetti entree, all outstanding. An exceptional evening! Safe environment, sanitizer and sink in foyer, tables spaced, staff all wore masks, guests did as well when they were not seated. Street parking possible, several parking lots available, lovely to walk around after...

Italian food with a twist.

Let me start with the good stuff. The restaurant has a very cool vibe and it’s very trendy. Our wait time for food was also reasonable and overall the food itself was tasty and freshly made.

The service was not on par with the rest of the experience. One of the waitresses told my brother - who was visiting from Europe - that Graziella doesn’t carry garbage ice cream such as soft serve... there are better ways to engage with your customers. Another waiter gave us attitude throughout dinner. My mom asked for spaghetti with tomato sauce and the server said that spaghetti were designated to another type of dish. We eventually convinced him.

The restaurant had also ran out of some staple foods: no more breadsticks, mozzarella, gianduja gelato.

Overall the quality of the food was good so, if that’s all you are looking...