Rosélys — Restaurant in Montreal

Its has now been at least two months since i was promised by the manager the points will be added to the card and still waiting this is why i dowgraded my review from 3 to one star , when usually you promise something you follow up with you already Can't cook a blue steak . mushrooms too salty but that's my taste and not everybody's taste . Cheese missing variety and waiter offering things he doesn't even know he doesn't have .....then turn up with the plate already made ....who told him I liked goat cheese instead of blue ! He had already forgotten my mushroom plate to start with , he also said that the points for the Accor loyalty program could only be added through hotel reception and its only when the whole food mistake happened that when asked by the manager about the loyalty points that it got sorted out , but i guess maybe when the manager so a Platinum status that suddenly I got free wine free veggies and the promise my points will be added without me having to go to the hotel reception as told at first......it has been a lot of trouble to get the loyalty points added in every hotel in Montréal and Québec.....and it doesn't help to have a waiter as R.. H.....e that upscale you on wine ....cause let's be honest when somebody ask for a glass of red wine and you offer one option wich happens to be the one at 36$ , well Mr R.. this is the oldest trick in the book , i didn't mind cause i was looking at it anyways but I find that maybe you should start with asking what kind of red wine we like before going for the jugular of your customers and try to bump up the bill . Let see how long it takes for you to realise that less means more sometimes ...... if at least your service was excellent but far from it , it was a hit and miss from beginning to end. Its a shame cause I ate once a year back and me and my guest had a good impression of it , this time it was very average , but who am I to criticise after all I m not use to your restaurants and hotels that why I got to your Platinum ( and yes you are right , its a bit vain of me to mention it but as I said its starting being a bit annoying to always have problems within the Accor group that's why I stayed at an LHW group tonight to make sure my loyalty will be rewarded , but i should have ate at the restaurant even though their loyalty scheme is not linked to that restaurant ( but their beef Wellington never disappointed me ) it was a 260$ one person meal wasted on a very not so good experience. Definitely will not consider staying at the hotel if the restaurant is that good , sorry again to be blunt but I don't want to the risk to be disappointed again...

If i could give this place 0 stars i would. First off we made reservations for 8:30 and was not seated until 40 mins after! They even called to confirm the reservation with us earlier so it genuinely made no sense to be this late and behind.

The service itself was terrible. The server was rude and disrespectful. We could not get his attention to ask where our food was after AN HOUR OF WAITING. He was rolling his eyes, avoiding our table and when we got his attention and locked eyes with our server he sighed and walked away from us.

After an hour of waiting not even our bread basket arrived to our table. The manager himself did not come to offer an explanation and also avoided us. When we flagged him down to try to speak to management they just said sorry and told us to give him 5 minutes.

What really upset us was the underlying discriminatory tone. The server could laugh and joke with other tables but when he turns to us he can barely pour me a glass of water. He went around to give everyone water but myself. I would assume because i called him over to say hey can we order first and was met with a sigh. After skipping me and pouring water for my 9 other friends he left me with an empty glass of water. When my friends shared out their water to me he came to overfill everyone’s water to the top to the point we could barely pick it up without tipping over some water.

It is understandable to be busy and understaffed. It is unacceptable to treat your customers with blatant disrespect. We were not loud or rowdy nor were we demanding. I spoke to him very politely the first two times we asked about our food. Unfortunately after over an hour and a half of waiting we had to leave and was not serve anything more than water.

They completely wasted our time, ruined our plans for the night by delaying us by two hours and left us hungry. What made it worse was that we could see other tables around us being served with much more respect and at a higher level of customer service...

Great spot for a business lunch. High ceilings, classy dining hall. You’ll see moneyed Boomers and some Gen Xers from big law and finance, and maybe some diplomats and federal politicians. The people are generally local professionals, Euro-international and Francophonie-ish types. It’s located in the heart of the Ville-Marie borough inside the Fairmount Hotel which itself is housed in the historic Queen Elizabeth Building that stands across from Place Ville Marie.

Nice ambience though the acoustics are a bit tinny given lack of soft surfaces, the high ceilings, and ungenerous spacing between tables. This is not so much a problem at night when it's a less bustling, quieter, more romantic experience.

IMHO, the biggest problem is the food itself. I’ve eaten here maybe 6-8 times over past few years and the food, especially the lunch, is consistently sub-par: everything looks like it was left out too long under a heat lamp prior to serving, and that's even if you get there at the start of the lunch hour. The fare is boiler-plate “fine” dining for non-foodies, nothing stands out or tastes scrumptious. Ironically, the Marché Artisans food market has an upscale cafeteria dining experience that this restaurant literally shares space with, and it has way better eats.

I implore the managers here to pick up their game, deliver fresher food that “pops”. Also, call me a nitpicker, but they should clean up their menu design (flimsy paper stock, poor inconsistent formatting - and, like, bro, best practice is a one-sheet, not recto-verso - it also says Entrées (i.e., appetizers) on title page and nothing on reverse side even even though reverse side are mains (i.e., Plats Principaux).

I’m done. Thanks for reading this far. Forgive me for being overlong, I went all in on this review because I love this city and this is The Queen Elizabeth -- the customer experience should be fit...