Greco's Pizza — Restaurant in North Bay

I have been here many times and it had been one of my favourite places to go in North Bay. Good food, service was usually okay, a little small for a dining room but the food made up for it. I even often ordered for pick up and always ordered the full size orders to keep for left overs.

My recent visit a few days ago left me very disappointed. Before going into extreme detail the long story short for those just looking for reviews is - We were rotated between 3 different servers in the maybe hour and a half we were there. My Lasagna was served cold and I was just simply asked do you want us to reheat that one or wait for a new one? Orders were placed separately instead of together as originally requested then had to be changed. Best part was being charged full price for everything after all the trouble we had to go through.

Now the Long story -

My niece and I went for dinner were given our menus and a few minutes later the male server came with our drinks and we placed our order of Alfredo and Lasagna. Our food came quickly which was great since we were on a tight schedule. Our male server said he was leaving and someone else would be taking care of us at this point. My niece having the Alfredo her food was very hot you could see the steam however my Lasagna was quite cold - so cold that even pulling the cheese back off the top you couldn't see any steam at all. The outside edges were slightly warm but inside it wasn't warm at all.

The other concern was that we had been rotated between 3 different servers - the original server left, one of the servers the one I had advised my food was very cold to the point I wasn't able to eat it. Apologized and left with the plate then came back about 5-10 minute later asking it I wanted to wait for a whole new lasagna or have her just reheat that one. I truthfully didn't want it back at all but I said had lost my appetite and would be fine if she could just pack that up to go. Since I don't like wasting food.Then we had another server entirely who came back with the bag - apologized again then left. By this time my niece was finished her meal and we simply sat there and waited for 15-20 minutes for the second server to come back to ask us - "is this all together?" I told her it was. Another 5 minutes later the third server comes back with two receipts... again I advised this server that I had told the other it was all together. She then had to go off to find the other server... In the end I was charged full price for everything.

I apologize for the length of the review and I don't often go out of the way to review things. However I wanted to express my disappointment and that I will definitely be thinking twice before going back or bring...

well, to start let's talk about how the owner, rather than listen to the issue at hand with the food, instead spoke over the customer constantly, disputing and flat out telling the customer that I was wrong in all instances with the food. definitely not worth the $50 i paid for the food that was received. poor customer service skills, poor management. So, pizza was ordered. 2 mediums. The product that was given was of such low quality, I actually wish I’d just put frozen pizza in the oven and had that instead, I probably would’ve gotten a better quality and better tasting product. To start, the pizza was as thin as cardboard. No air in the dough (although an explanation was given for this). But, if you know there’s an issue, and expect to be busy, then proper preparation is in order. The pizza was also about half cooked. The dough was chewy ad gummy, with an unpleasant texture. The pepperoni was half cooked as it moved in toward the center at best, but almost raw at the very center and burnt on the edges. I’m not exactly sure how you manage this, but it was managed. The toppings were just heaped in the center, with no effort taken to spread them out at all. When I spoke to the woman who claimed she was the owner, all she wanted to do was give and make excuses, talk over me and generally try to sweep the problem under the carpet, so to speak. I tried several times to detail what was wrong, and every time I started speaking she would speak over me, giving excuses based on half the information provided. She offered a credit for the low quality product, which I did refuse as I don’t plan to ever patronize this establishment again. She offered to remake the food, but again…poor quality, poor presentation and the chances of yet another half raw pizza just did not appeal to me. Overall I am extremely disappointed. Grecos USED to be the best pizza in town. I should’ve gone to Toppers like I originally thought to do. I won’t make that mistake ever again. as an edit.....took a photo of the product. notice the RAW pepperoni in the center. guess the owner didn't care about that though.as she put...

Greco’s seems so well-known for its pizza, we thought we’d give them a try on a warm summer Friday evening. Looked through their menu photos posted on Google Maps, and called to place a delivery order for a 14” Hawaiian and a small caesar salad. Had to repeat my address three times, plus once more, spelling out the street name. This is not that big of a town, folks, and Greco’s has been around a long time, so was surprised it was so difficult to get my in-town address understood. Forgot to ask for a total (should have been given one, regardless), but was shocked when the driver arrived (in good time, for a busy night), and told me the charges. Obviously the menu pictures on Google Maps are way out of date!!! Pizza was hot, but a fairly thick crust and far too much cheese. The tomato sauce base tasted strange — possibly from a tin, but definitely not made in-house. The pineapple flavour was there, but the ham was cut up so fine it was difficult to find and provided no taste either. The caesar salad was okay, with nice crisp fresh romaine and not too much dressing, but the large dried-bread croutons were hard and tasteless. Oh, and the delivery driver knew our location, as nearby neighbours are apparently regulars, so my street name should have been familiar. All-in-all, a middle-range meal, but we’ll order...