Burrito Boyz — Restaurant in Oakville

To who it may Concern,

I hope this message finds you well.

This morning, I visited the Burrito Boyz January 16 Thursday 2025, Location at 220 North Service Road West in Oakville and purchased a burrito. Unfortunately, when I took my second bite, I discovered a screw embedded in the food. Upon realizing this, I returned to the restaurant and spoke with the manager. However, I was disheartened to receive a new burrito without any apology or compensation for the distressing experience.

My primary concern is that this situation could happen to anyone, and I was unfortunate enough to encounter it. Later in the afternoon, around 6 PM, I called to discuss the matter again with the manager. I found her attitude and level of customer service to be unacceptable. When I mentioned that I had not received any compensation, she informed me that I had not specifically requested it and that she had already provided a new burrito.

As a customer, I believe it is common courtesy to offer a refund in such situations. I am reaching out to express my dissatisfaction and seek further resolution regarding this incident, especially considering the unexpected and unpleasant experience of finding metal in my food. I do have eye witnesses from work.

Thank you for your attention to this matter. I look forward to your prompt...

If you're a fan of burritos, then you need to check out this amazing spot. As a regular visitor, I can attest to the fact that this restaurant consistently delivers some of the best burritos around.

One of the things that sets this spot apart is the amazing staff. From the moment you walk in, you'll be greeted with a warm welcome and a smile. The staff is always friendly, attentive, and happy to help you make your selection.

Of course, the real star of the show here is the food. The ingredients are always fresh and of the highest quality, and the burritos are absolutely stuffed with delicious fillings. Whether you're in the mood for chicken, steak, or vegetarian options, you'll find something that hits the spot.

Overall, I highly recommend this restaurant to anyone who loves a good burrito. With amazing staff, fresh ingredients, and burritos that are stuffed to the brim, this spot is sure to become a favorite. Don't hesitate to stop by and see for yourself why this restaurant is one of the...

AVOID!!! We love eating at Burrito Boys, but not this location!!!! Stopped in after a funeral on the way back to work...ask for the naked bowl with soy meat. Was in a hurry but noticed they do NOT make your food in front if you, well we know why. They give you a very small portion and also did not include the soy meat i requested.. So the man who barely understood anything I said took it from me and charged me $4 more basically added a tablespoon of cold soy meat back in the kitchen. We always get this bowl and they cover the bottom of the container with it and we chose the toppings and its delicious! Well not this location! They over charge and screw you on toppings since you can't see them make it. Won't ever give them my money or should I say allow them to steal my money. Can't wait to get to our good locations...