Tim Hortons — Restaurant in Oakville

If there was an option of ZERO I would give that to this location merely due to the fact that it is owned by THE MOST RUDE, ILL MANNERED OWNER, who probably has no educational background in customer service and does not know ABC of manners. I feel really sorry for the staff, there has to be a human resource person to go visit this place without disclosing their ID to see if they are working in safe environment.

I am a Dentist, I was meeting someone to have a cup of coffee and at the same time that colleague was there to help me with something. it was a quick 10 min top meet, that ended up long when owner barged in an extremely rude. " What's going on here?" What are you people doing." There is a way to say things .. we were dumbfounded.. people were watching, we felt humiliated...she said we can't conduct business..it wasn't what she said, it was her condescending demeanour.

People meet to discuss anything or everything at TIMS I have been in this country for so long never have I ever encountered this RUDE behaviour, I wear Hijab, and her face, I wish I had the camera at that moment.. we were shaken up and then we thought to leave the coffee and just go to other TIMS... I abide by all rules, we do not deserve this kind of attitude, had she been polite we would be ok to hear anything .. there is a way to talk to customers!

I am very sorry to see people like her in Canada, no manners, tone of voice brutal. The way she said it could have been a lot better, she needs to be taught how to speak English properly and probably review the use of vocabulary in any business of how...

I just about had it with the morning crew at this location. Today I received a cookie with what looks like it’s been bitten in to… the perfect shape of a bite. i have a feeling it was on purpose because I recently had a very poor experience and gave feedback through the online survey (and listed their names) and never heard back even though I requested a call. That incident - I was redeeming a roll up the rim cookie prize. I asked for chocolate chunk, they said they only have the mini eggs cookie. When I went to pay they said now that the mini egg cookie does not qualify. Instead of offering an alternative or a solution, the staff was incredibly rude I was shocked. Then they had me sit there holding up the line and I asked - ok so what do I do with my roll up the rim? I got no reply, no response and then they started talking about me right in front of my face. Finally the manager came to the window with a peanut butter cookie. She had to literally block the 3 women who were talking about me because they were so rude and loud. She apologized. I probably should have gotten that order for free.. at least something but I didn’t want to hold up the line any more. For something so simple… people should have basic problem solving skills and basic common sense of good customer service. I’m a business owner so I take customer service and how we treat people very seriously. To the owner, if you are reading this… please hold them accountable for their...

I recently had an unfortunate encounter with one of your supervisors. “ Tilak “ which left me very disappointed.

While in the drive-through, I placed an order exactly as stated in a promotion I had scanned through the app. Despite ordering the correct items, Tilak was unable to redeem the offer. His colleague suggested multiple times to simply override the system, as we were clearly eligible for the promotion, but Tilak repeatedly ignored the advice.

Instead of resolving the issue, he made us wait for an extended period—holding up the entire line—and eventually told us we would need to contact customer care and come inside if we wanted our order. This was frustrating and unnecessary.

Once we entered the store, another staff member took our order and resolved the issue within seconds, proving that the problem could have been handled quickly at the drive-through.

As someone who works in the service industry as a manager, I understand that issues can happen—but the lack of willingness to help and the dismissive attitude were unacceptable. Employees like Tilak create unnecessary frustration for customers who simply want to go about their day.

Tilak, if you do not enjoy your job, please do not take it...