Hibachi Teppanyaki & Bar Oakville — Restaurant in Oakville

We were a party of 7 adults, 1 child, and 2 toddlers. We were celebrating my daughter and daughter in laws birthdays. Although we were not asked if we were celebrating anything special. We had reservations for 8:00 pm, and were seated about 8:20? The chef and show were excellent. A few minutes after the chef ended his cooking, one of our little ones began vomiting, all over himself, the high chair, the floor. My daughter did the best she could to clean him up, using the cloth napkins. Someone did offer a couple of paper napkins to help clean him up. There was a pile of vomit, and vomit soaked napkins on the floor right beside us. We were left to endure the beginning of our main course surrounded by and smelling the vomit because no one came back to remove it. Finally someone came to mop up the vomit but left all the soaked napkins laying there for the entire meal. Every time a waiter came by they said “ oh no one took care of that yet” and send out the same person to “clean” it up, the second time he came, he came with the mop and asked if he missed a spot. We told him the linens were covered it vomit. He left and did not return to remove it. I found this service unacceptable, complained when we were handed our $350.00 bill and the waiter again said “oh no ones taken care of this yet?” The same guy came a third time to shovel away the vomit and asked if this was what we complained about. The high chair was never touched even though it was cover in vomit and it remained at our table throughout the meal. No one even attempted to clean it or replace it.

We received no apology or incentive to ever return to Hibachi restaurant. When we sent an email about the experience they didn’t even acknowledge it! It was a truly...

When this restaurant first opened, I ordered 'take- out' and the food was good. What I found daunting at the time, was the bad customer service, and the entitled attitude towards tipping. I order food to go, pick it up, pay for it and bring it to the car myself. What am I tipping for? Someone needs to explain the concept of tipping to some of these restaurant establishments. I have visited a few times after, since the food was ok, despite terrible customer service. I haven't been for more than a year, as I find the food is very expensive and should be a once in a while visit. Yesterday I took a family member and an out of town friend there for the food experience(both first time). We went in for two separate orders, and the guy doing the take- out was having a challenging time taking the order and organizing it. Our first order was done at least 15 minutes before the second, yet the second order came out first with deficiency. We had to wait another 20 minutes for the first order, which came out partial and needed to be fixed again. We spent close to an hour waiting for the food. What was worst is when we inquired about the order, a staff came out with an attitude telling us that we already got our order. So I used the bill to point out that we had a first order that we haven't received. There was no remorse. She walked away and our order came out after. The customer service is really low grade especially (as seen in other reviews) of an establishment so bent on tips. The food quality has also gone down. For that reason and customer service, we will not return nor recommend. I'm sure they don't care as they will still get customers and customer service is not...

I ain’t even eat here, I was about to order lunch, and they didn’t even have any lunch specials or anything like that. Nice place, nice to look at I’m sure the food was good. But too expensive for 38.99 for two proteins, standard procedure and pricing. It didn’t even come with fried rice! You have to upgrade for that 6 plus bucks. Things are tight but that high way robbery!!!!! It’s the little things that matter in the food industry. And not having something so simple as that that should come with the meal standard at no extra charge is redundant. I’ve been to many places like this and have had better service, better menu prices, more ice in my water. This little thing put me off. Things like this can really make or break an experience at a restaurant. Me and my wife picked up our things and went to another restaurant. It’s really about the little things that make a long lasting impression on a dinner for a suburb experience. This place just didn’t satisfy that iconic thing we were looking for, from not having this simple and cheap item standard free to all customers. I will not be going back there unless they add this simple item standard hat comes with all the meals. So disappointing. I really wanted to show my wife a good time here. Sadly she hey didn’t deliver. So we went another restaurant and spent the same amount and got way way way more food and better service, shame they lost business over a simple yet, cost effective way to make even more profit. It’s not that I don’t have money, it’s the principle of the matter. This isn’t a Good...