Wendy's — Restaurant in Oakville

This is my review of the Wendy’s at 2960 S. Sheridan Way, Oakville, Ontario:

I went there to try the new breakfast biggie. The way the menu described it—eggs, sausage or bacon, and other items—made it seem like there were three eggs, sausage, and bacon. I thought the order of the words was a divider between items, but it turned out it wasn’t—it was just a choice between sausage or bacon. I found this wording confusing and mentioned it in a lighthearted way, thinking it was a fun little misunderstanding. However, the staff got visibly frustrated with me for no apparent reason.

I wasn’t upset or angry when I walked in. I was genuinely excited to try something new. But their attitude was completely off. The first person I spoke with gave up and passed me to someone else. When I asked this new staff member to explain what a poached egg is (I had genuinely forgotten), she responded with, “Excuse me?” multiple times in a way that felt condescending and dismissive. At one point, she said something along the lines of, “Do you want to shout?” which was incredibly rude and unnecessary.

I work in a job where I interact with all kinds of people daily. Some are easy to deal with, others are not, but it’s my responsibility to treat them all respectfully. That’s the job. If you don’t like dealing with different kinds of customers, maybe this isn’t the job for you.

The experience was so frustrating that I decided to leave. I told them I was leaving because of bad customer service. I could see their embarrassment after I said it, but by then it was too late. As a customer, I came in with money to spend, ready to support the business. That should have been met with a smile and decent service—not this kind of dismissive attitude.

I’ll never return to this location, even though it’s close to where I live. It’s not just that you’ve lost a customer—you’ve also shown the world how you treat people through this review.

I want to make it clear: I refuse to let this interaction ruin my day. Instead, I’m heading off to test drive BMWs, supercars, and Lamborghinis to enjoy my day the way I intended. That’s my message to anyone reading this—don’t give others the power to ruin your day. But let this serve as a warning to management: how your staff treats customers matters. You should know exactly who was working at the front during this shift. Fix this, or you’ll lose more customers...

refuse to buy anything at Wendy's. Last two times (and final times ever) the wife and I went, there was so much grease, the buns, both top and bottom were saturated soggy mush. When we opened the wrapper, the amount of grease that came out was disgusting, it was dripping all over the table and onto the floor. The produce was gross, and could tell old (and very questionable if it should not have been thrown out. As someone who knows food, you know good produce from spoiled produce by seeing it and the smell). Just a disgusting mess. When we tried to have our food made over, and without being mostly grease, the staff, were quite rude, as we were interrupting their conversation about the weekend, and we were left with feeling that "customers are a hassle", not at all friendly or proffesional. The Atmsophere of the restaurant was little to be desired. Tables were messy, as were chairs, there were spilled liquids and food on the floor someone could easily slip...

Today, I visited Wendy’s to purchase Kids’ Meals for my children. Since the Wendy’s mobile app was not functioning properly, I placed my order through the drive-thru. From the very beginning, it was evident that the employee assisting me had little knowledge of the menu and a poor understanding of their responsibilities. Another staff member had to step in to complete my order, yet they still failed to include two Simply Apple Juices that I had paid for.

It is completely unacceptable to charge customers for items and then neglect to provide them. The lack of attention to detail and professionalism was astounding. There were so many issues with this experience that I have no desire to even address them with the store directly. Thank you, Wendy’s, for delivering the worst customer experience of my day. I sincerely hope others see this and take it into...