McDonald's — Restaurant in Ontario

Outstanding Service A Tale of Exceptional Employees Sue and Sydney I want to take a moment to share an extraordinary experience I had at the McDonald’s today at 4395 Walker Rd. one that absolutely blew me away and left me feeling deeply appreciated as a customer. In a world where customer service often feels transactional, Sue and Sydney at this particular McDonald’s location proved that there are still employees who go above and beyond to turn even the most frustrating situations into moments of joy and delight. It all started when I was at work, trying to to get stuff done on my computer, which, to my dismay, was glitching and frustrating me to no end. Feeling hungry and hoping food might improve my mood, I turned to the McDonald’s app to place an order. To my surprise and delight, I noticed there were some fantastic deals available, including a two-for-one deal for $17. Without hesitation, I ordered a Big Mac with extra everything, six-piece chicken nuggets with sauce, and two drinks—a strawberry Fruitopia and an orange Fruitopia. The app didn’t allow me to select extra sauce (which was a minor inconvenience) but I figured I could just ask the staff for more when I picked up my meal (and not pay anything additional if they charge for extra dipping sauce). Here’s where things started to get complicated. I had initially tried to turn off my location in the app (to see if i could press “ I'm already here” to minimize any wait time and receive my order immediately after pulling up to the drive-through), which must have caused some kind of glitch. After enabling my location again and following proper steps, I finally got my order placed and was directed to the McDonald’s drive-thru at 4395 Walker Rd. where I received a confirmation code. When I pulled up to the drive-thru, I was greeted by Sue, who handed me a McFlurry. At first I thought I’d scored a bonus treat! But then she handed me a root beer, and I began to wonder if there was some sort of mix-up. Sue returned to the window with a bag containing a Big Mac with everything on it and medium fries. (which is typically what I order) Confused, I checked my app and realized that this was an order I had placed a month ago, back in December. Somehow, the app had brought up an old order, and I ended up receiving it instead of the one I had just placed. This could have been a stressful situation, but Sue’s warm and attentive demeanor immediately set a positive tone. She listened carefully to my concerns and quickly escalated the issue to her manager, Sydney. From the moment Sydney entered the picture, his professionalism, empathy, and willingness to go the extra mile were evident. He not only refunded me for the order I “didn’t place” but also offered to correct my current order, ensuring I got exactly what I wanted. Sydney even let me keep the mistaken order as a goodwill gesture! I reordered six chicken nuggets, a strawberry Fruitopia, and medium fries, and Sydney only charged me for this part of the corrected order. His kind and accommodating attitude, combined with Sue’s cheerful assistance, turned what could have been a frustrating encounter into a truly heartwarming experience. It is employees like Sue and Sydney who are the backbone of a successful corporation like McDonald’s. Their dedication to providing excellent customer service, their patience in resolving issues, and their genuine care for customers elevate the brand to a level that feels personal and welcoming—almost like visiting a small, locally owned mom-and-pop shop. Over the past few months, I’ve had some less-than-stellar experiences at McDonald’s, but today’s interaction restored my faith in the entire company as a whole. Sue and Sydney not only resolved my issue but went above and beyond to ensure I left as a happy and satisfied customer. This is the kind of customer service that makes people want to return—not just for the food but for the experience of being treated with respect, kindness, and professio -cont....

2020-08-15 I went to McDonald’s on Walker Road in Windsor at approx 6pm. It was the worst experience ever, one star is way too good of a thing for that restaurant, I have never have been so humiliated in my whole life and I remember when McDonalds first came to Canada and brought with it wide spread litter, greasy, un nutritious food and very, very rude employees. OMG what happened? On August 12th Windsor Essex entered stage 3 reopening because of covid. Because some restaurant dining rooms were not open yet I checked online to see if this one was open and it said it was. That was Google and I checked McDonalds.ca to make sure and it did not have any ready info about openings. When I got there (Mask on and I used the hand sanitizer) I noticed that the seating was not ready so I asked a cleaner if the dining room was open; and she said yes. Because of covid there have been a lot of changes and besides incompetence and unreliability is common place. When I ordered they didn’t have what I wanted and I had to check the menu board to see if they still sold Mcdoubles but menu boards are no longer competent for purpose to see at a glance product and price. I mentioned that they updated their website and she didn‘t say anything to the contrary.

I got my food- don’t ask me about the water, just to say that the button is incompetent- so I sat down at the only table without closed markings and thought that this was strange indeed. I was halfway through eating my greasy meat and stale bread burgers when I was yelled at by a very angry manager named Dianne or something like that. She didn’t ask questions, she assumed fault, she deliberately escalated the situation and her own temper, she didn’t want to know my side of the story, she was out of control and I tried to explain to her the above and she wasn’t listening. I was afraid for my safety and told her I was going to complain as I left. But that wasn’t good enough for her, so she humiliated me by yelling at me to throw away my garbage. No respect for a sixty year old. No respect at all, my blood pressure went up, which is a serious issue for me. I can’t say anything good about her and McDonalds. They have big problems about training managers and hiring suitable people for customer service. Anybody in management knows to always lead with a question and always practice objectivity. I think the cleaner got me in trouble on purpose, the yelling, the anger, there is no doubt once-so-ever that it was just a miss understanding or a mistake. They have a serious discipline problem when managers angrily yell at customers.

I can‘t say anything good about McDonalds, on the level; check it out for yourself Google states the dining room was open. No excuses, like I said competency and reliability is hard pressed today; I‘m not going to eat there anymore. Store#...

My husband and I decided to eat at the Mc Donald's located on 4395 Walker Road Windsor Ontario on Tursday January 8th at around 4:00pm. We normally go to the one on Dougal but because we were in the area shopping for groceries we stopped in and spent over $30 for dinner. The gentleman at cash was super mean! I asked him a few questions about the burgers and he got snappy and rolled his eyes at me. I asked him to please switch my toys that were not opened and he threw the new pack of toys on the counter and mumbled when he walked away. I asked my husband,"what just happened did I do something wrong to make him that made at me?" My husband said that was the rudest customer service he's ever seen. I approached the manager on duty about the young man and he said, "There just kids, I have no control, its hard. But I'll still try and talk to him" The atmosphere in that Mc Donald's made me and my husband uncomfortable, the kids were playing around and the manager was the only one cleaning and seriously looked miserable I felt really bad. I cannot explain how embarrassing it is to live so close but have to go to another location because they have zero respect. They should no be working for Mc Donalds they clearly dislike the public and have no intentions of making it a nice place for...