Osmow's Shawarma — Restaurant in Ontario

Had a really negative experience at this Osmow’s, which seems like a trend after reading the reviews. We arrived at midnight and tried to order fries, and were told by the employee that they don’t make fries at this time, only rice.

10 minutes after we had placed our orders, we saw them making fries. They said that those were online orders, so we asked if we could cancel our rice orders so we can order fries online then, to which the employee said no. There were 4 or 5 employees working, so making fries at this hour should not have been an issue, but it’s extremely unfair when you’re making fries for online orders but not your in person customers.

Then as soon as got our food and sat down, they said the dine in is closed and we have to leave (12:30am). This isn’t posted anywhere. Google says there are open until 1:00am. After we argued with them, they let us sit and sat our food, but then told us at 12:50 we had to leave.

There are very few places in Kingston that are open past 10:00pm, so we really appreciate that Osmow’s is open later. It gives us a place to go for food with friends, however after the absolutely terrible customer service today, we will not be returning to...

I wanted to like it, but I can't. The food is mediocre, at the most charitable.

The shawarma was an under-flavoured mess whose sauce was spilling a memss out of the container. The fatoush salad was bland and covered by some sort of bizarre nacho chips.

It seems like this place is really invested in some menu marketing gimmicks. Shawarma on rice is "on the rocks." On fries, it's "on the sticks." They couldn't list a platter as a platter — it has to be an OzBox. It made for an overly cluttered menu jam-packed with nonstandard terms, which is something that'd be forgiveable if the food was great, or even just good.

Would I eat it again if I was hungry and someone put it in front of me for free? Sure, probably. Would I spend money again for a repeat of the meal I had? No

Kingston has some decent-enough shawarma places. This isn't one of them. It would take a pretty significant re-vamp of the food quality to make me willing to order...

So me or my friend have been placing order from Osmows princess street on uber eats for quiet some time now and every single time we are disappointed. They either miss a whole item out of 2/3 stuff or miss parts of the items ordered. Like seriously. Every single time we end up getting refund from uber. Today it was the last straw. We ordered 3 items from them in which 1 item was completely missing, in a regular size lamb on the rocks the quantity looked like for a small box and the lamb is freaking stale and dry.

When talked to the person working there he mentioned he didnt receive any order. The girl who I talked to the second time mentioned she cant do anything other than us getting refund from uber or go to the store to get the product. Like if I had the time and resources to go to the store why would I order online. The service is super bad. Never ordering from Osmows ever again.

See how dry the lamb is.. it...