Delta Hotels Kingston Waterfront — Hotel in Ontario

Stayed in the Delta Kingston Waterfront for two nights (Sat/Sun) in July 2025. A decent hotel with a comfortable bed and a good location for anyone wanting a waterfront room in the downtown area of Kingston, but the hotel restaurant, parking, and fitness facilities were disappointing.

The reception staff were very welcoming and helpful. Check-in was a breeze. The cleaning staff were friendly, hard-working and attentive. Our room was done each day.

The room was decent. King bed, water view. The room was a bit smaller than anticipated, but was fine. The bed was comfortable. The AC was loud, but working. It was a pleasure looking out of our hotel window, taking in the view of the water, the boats, the ducks, the wind turbines in the distance, etc.

On arrival, the parking lot was busy and the only available spots were in an old, remote section at the back with very small spots. Cars were crammed in so tightly that it was difficult to enter/exit the vehicle, and it was tough to get our suitcases through the narrow space between parked vehicles. Can't imagine how many doors must get dinged there. On the second day, we were able to move to a better area closer to the hotel entrance with more room to maneuver.

The hotel was busy. There appeared to be many families, a few with children on a sports tournament.

I was disappointed with the hotel restaurant (Aqua Terra) for breakfast. The service was extremely slow, even though it was not appear very busy. The food was okay (and just okay), but we had higher expectations of this hotel restaurant which has a good reputation. The next morning, we went out to a nearby restaurant and it was much better. Fortunately, there's lots of options in downtown Kingston.

We had a poor experience at the Aqua Terra patio that afternoon around 5 p.m. We wanted a quick drink before dinner, so we dropped in to the hotel patio restaurant. We were seated at the bar, but there was no bartender. After waiting for 15 minutes without service, I went to ask the hostess for help. She found someone who then took our order (two simple cocktails), but that person disappeared and never returned. After waiting for another ten minutes, we left. Never got so much as a glass of water on that very hot summer day. It was bizarre. And off-putting.

The fitness facilities were disappointing for a hotel of this size and reputation. The gym was not well equipped for more than two or three people to engage in basic weight training at the same time, with only one basic cable machine, a rack of dumbells going up to 50-lbs., and two benches in close proximity to each other. The room was small and stuffy and it felt hot and crowded with six people in it. The options for cardio training were good. They had top-of-the-line treadmills, ellipticals and exercise bikes. The fitness facilities here would do in a pinch if it wasn't busy, but left much to be desired in comparison to those offered at the nearby (and similarly-rated) Kingston Marriott hotel which has a modern, clean, spacious and impressively-equipped gym.

The location is very good. On the waterfront. Steps from many fine restaurants and downtown...

Decided to visit Kingston with my daughter to go to Fort Henry for the Pumpkinferno exhibit, and opted for this hotel as opposed to the courtyard based on location and proximity to Fort Henry. This will be the last time I stay here. Even before check in, I was having issues. Recieved an email saying they tried to process my check in (at 12:45 when check in is at 3pm) and because I had not updated my credit card on the app (100% my error) they were going to cancel my reservation. As opposed to calling me, they sent an email - which if I had not stopped on my drive, I would not have seen. In this email it stated I had to call the hotel, and again, when this was sent I was driving and what would have happened if I had not checked my email and called? I would have driven over 4+ hours to arrive and not have a place to stay for the night. I have never experienced this, in all the times I have stayed at a Marriott brand (they stated it was because they were sold out and it was policy - however I have stayed downtown Toronto on NYE, in a sold out hotel and did not experience this?) Secondly, the parking available is disgusting. They do not care about cars parking in tow-away zones, double parking or anything. To pay $30 for parking when you can't find a spot is ridiculous. I eventually found a spot, but when I went to leave with my daughter for dinner I could not get my vehicle out due to a vehicle blocking the roadway (in a tow away zone) and when I went to the front desk and asked if I could leave through the entrance as I could get my vehicle out that way, I was told no and than was told I could get my vehicle out. I told them if I moved it the way they were suggesting I was at risk of hitting the other vehicle or my own, and the staff simply said it was my problem I couldn't maneuver my vehicle. They did not care that the other vehicle was blocking - and this vehicle stayed there all evening. Finally when I asked for a manager, she came out I explained the situation and in return was told "calm down, I am going to give you water." I was agitated and frustrated by the lack of respect this hotel showed it's guests and it became very clear that because I was not a part of the wedding they were hosting or an alumni with Queens University my stay did not matter to them. With all this, the only reason I am giving this stay a 2/5 and not a 1 is because of the gentleman they had working as a parking attendant (even though he was actually maintenance.) Andrew stepped up, suggested a complimentary breakfast, allowed me to leave via the entrance, and than even found a spot that would not block me at all for me to return to. Andrew was an amazing staff member, and he actually demonstrated the Marriott brand qualities that I have come to know and generally respect.

While I could continue and comment on the room as well, I think this in itself is enough to demonstrate how poor of a stay this...

Disappointing Experience with Parking Attendant "Mckenzie" at Delta Hotels by Marriott Kingston

Rating: ★★☆☆☆

During our recent stay at Delta Hotels by Marriott in Kingston, we encountered a disheartening experience with the parking attendant, Mckenzie. Her lack of helpfulness and unfriendly attitude left a negative impression on what should have been a pleasant stay.

Upon arrival, we were hoping to find a parking spot near the hotel entrance for convenience. Unfortunately, Mckenzie did not make any effort to assist us in finding a suitable parking spot. She seemed disinterested and unengaged. It was disappointing to see such a lack of assistance from a service staff member knowing that we paid for it as well.

Additionally, when we left our car parked and said to her that we’ll go for a quick walk, her response was far from accommodating. Her curt reply of "doesn't matter" was both rude and unprofessional. As guests of the hotel, we expected to be treated with respect and courtesy, which regrettably was not the case during this encounter.

It is essential for hotel staff, especially parking attendants, to display a welcoming and helpful demeanor to ensure a positive guest experience. Unfortunately, Mckenzie's behavior fell short of meeting these expectations, leaving us with a negative first impression of the hotel's service quality.

While we ultimately found a parking spot and had a satisfactory stay at the hotel, the initial encounter with Mckenzie left us feeling unwelcome and unimportant. We believe that every guest deserves to be treated with kindness and attentiveness, regardless of the circumstances.

In conclusion, our experience with Mckenzie, the parking attendant at Delta Hotels by Marriott in Kingston, was disappointing due to her lack of assistance and impolite response to a simple request. We sincerely hope that the hotel management addresses this issue promptly to ensure that future guests do not encounter similar experiences.

Delta Hotels by Marriott is known for its exceptional service, and we trust that they will take the necessary steps to ensure all staff members uphold the hotel's reputation for providing top-notch...