PodoNamu Korean Cuisine — Restaurant in Ontario

My food was tasty, and the atmosphere was nice--its a nice small and quiet place. However it wasnt a super enjoyable experience, the service was not very good and they charged me more than I should've.

no physical menus were provided so our meal started off with everyone staring down at their phones looking at a digital menu.

Vegetarian and vegan options were NOT marked on the menu.

When asked about vegan options, they made a good suggestion but then brought the food out with an egg on top. They took the food back when I mentioned it and they came back one minute later with a bowl without an egg. They didn't really apologize, and when they took the bowl away they didn't let me know how long it would take to prepare a new one and I was sitting their while everyone else had their food. Luckily it was very quick. The lack of communication and just in general lack of words didn't make for a pleasant enjoyable experience though

We ran out of water at our table and our pitcher was never replaced. The restaurant staff didn't check on our table after the food was served.

Also note you have to go up to the counter to pay--we didn't realize that at first. Maybe a sign (or a larger sign) to indicate that would be nice, or if a server mentioned it or something that would be nice (our server didnt talk to us other than getting our order). It isn't a big deal but some more communication and conversation would have made it more pleasant.

Another issue was my final bill. The waiter suggested bibimbap to me, and then asked if I wanted it in a stone bowl. A stone bowl is $2 extra and I would not have said yes if the waiter mentioned that--I feel cheated there.

Additionally, the menu prices are not accurate. The stone bowl bibimbap is listed at $16.45, and I paid $19.72, which is more, even after tax. If they are charging more than the menu price then that's pretty unethical and I want my money back.

My receipt isn't itemized either it just says "custom amount" which is completely unhelpful. It also doesn't show the before and after tax amounts which makes it even worse. The receipt was totally useless. They need to change that.

My food was quite tasty, and the mushrooms were super flavourful. I got the tofu bibimbap in a stone bowl and it was all very flavourful. The service and shady money practices were sub par though. I don't think I will be coming here again. 2 star rating because the actual food was good once it was all sorted, but there were too many problems with...

If it had a choice of scoring this restaurant zero, I would go with that one. They have the worst service ever. Last time I went there with my friends, and we had a drink with us that's almost finished. Instead of kindly reminding us that outside food is not allowed, the server came directly to our table and said that he've seen us multiple times before with outside food, and treated us in a really rude way (however that was the first time we saw that server and also ten first time we brought outside drink unintentionally). The other experience I had was even more intolerable. My friends and I ordered some food, and waited for almost an hour to be told that for some reason that the waiter didn't enter in our order. And I came to ask the server twice before he told me that. Then when we were about to leave, the waiter didn't even come to us to apologize for the stupid mistake that he made. Other people working in the restaurant seemed not to care about us as well, because I guess they just don't care about...

This used to be my favorite Korean spot in Kingston. Not anymore. Today it took close to an hour for my order to arrive(56 minutes to be precise). All the people that arrived later than us got served before us. The food was ok but in a less generous serving than usual.

The main problem happened during the time to pay. The guy in the register charged us the wrong amount. We paid what they told us and went outside to wait for our Uber. The guy came to look for us saying we did it pay for a part of the bill. I felt so embarrassed. The lady inside kept pressing us to pay quickly and go away while we were inside trying to make sense of the situation. We didn’t do anything wrong. We paid the amount we were told. We were nothing but gracious with the staff even with the very very very long delay.

The amount of ways in which this establishment treated us wrongly today is uncanny....