Smoke's Poutinerie Kingston — Restaurant in Ontario

I ordered through SkipTheDishes earlier today because when I have gone into the store in the past, they had what I personally deemed to be the best real, fresh, non frozen fries in town that I have had from a restaurant. However, ordering through Skip today was a different experience altogether, and not one I recommend anyone waste their money on. I will first say that the free tots I received and the popcorn chicken were not that bad, at least the kids seemed to think so, but the baked potatos under the fully loaded toppings tasted like they were recently thawed from frozen and were very bland, though the toppings did help make up for the lack of potato taste! But my traditional poutine that I added cheese sauce and guacamole and upgraded to WOW! size so I could share with my kids, the fries tasted like they were cooked the night before and reheated in a failed attempt to revive them. I paid $25 (+ freaking tax!) for a poutine that I had 3 bites of from different layers and spots, I tried to give the benefit of doubt and make sure it wasn't just a few stale old fries mixed in with fresh good fries, but my hope was completely dashed when the third bite from the very bottom middle of the box was just as old as the first and second bites... 😢 never again Smoke's, you have now lost your rights to the title as best and gained "Worst Stale Poutine In Town". Prove me wrong and do better for other customers, I will never trust enough to give you my money again though.

in response to your reply, there is no way those fries were fresh, I don't care how much the staff lies about what they did or did not do. The delivery was less than 10 minutes from your restaurant to my home which I tracked the whole way on their GPS, the driver drove directly here so the excuse of blaming them for taking too long doesn't fly. Also, I know stale fries when I taste them, those were not prepared when I placed my order, which I did not long after you opened for the day, so unless staff came in 2 hours or more before opening and pre-cooked fries for the day, there's no way they were made the same day. The taste and texture was that of fries that were left out overnight and then re-heated, not one in my box were fresh unfortunately. Staff can lie to save their jobs all they want, but it cost you a customer for life because $25 for a not very big box of poutine made from stale fries is not worth my money. I also wonder if the lack of quality is only done with those who order online for delivery, because my past in person experiences were nothing like this and would have given you a 5...

I wish I could hit zero stars. I only went in because I had a gift card, I'm never in the area, but finally was. The gift card didn't work, but I paid cash anyways, I'm hungry. The counter girl seemed to be the only one there, she was very apologetic the gift card didn't work. I waited extra time because she had to first take the order, then the guy behind me had to order, then she can start on both poutines. It'd be nice to have a cook in back who starts it while she attends to the line, it was like 12:30 when people eat lunch usually. While I waited for my order, I noticed the smell in that place is unbearable. It was hard to even describe, it smelled like vomit and mold or something. I ate outside it was so disgusting. I got a poutine that said it had "premium ground beef" on it. What I got was these odd, crunchy, hard pieces of meat. It looked like it was dehydrated beef someone never added water to. That or someone kind of innovative new "salty beef crouton". The portions for the mushrooms, onions, and cheese were a joke, I got about ten miniscule mushroom bits that look like they were soaked in black ink, and a sprinkle of onion and curds. I tipped the girl over 20% and she gave me tiny teaspoons of ingredients anyway. She also elected to give me my drink first, then cook the food. This makes the drink warm up while I wait. The gravy tasted strange and too salty. They failed in EVERY WAY. I feel ripped off. Eat...

Up until today I thoroughly enjoyed going to Smoke's! But when my boyfriend brought me what he thought was a Veggie Nacho, only to find out it was loaded full of ground beef. When we called to ask if he would switch the order out, the male employee on the phone gave us nothing but a hard time. He tried blaming it on my boyfriend and said that he would not "eat the cost" of something that was not his fault, until I told him that I've been a vegetarian for almost 8 years and my boyfriend would never order me a meat filled meal. He finally told us to bring it back and he would switch it. When my boyfriend got there once again, the employee continued to give my boyfriend a hard time about this!

Very disappointed in this location and the way it's employees are taught how to handle...