Taco Bell — Restaurant in Ontario

The food is consistently good here and often orders are made correct but this review isn’t about the food…. It’s about how filthy and upkeep it is. We dined in on Aug 8th, 2025 just after they opened at 11am. There was no cleaning down prior to opening. Old food stains on the floor that looked weeks old. Every table except one had food debris/sticky drink spills. We found only one table that wasn’t completely unclean. It was still sticky to the touch… we noticed other customers having to clean their own tables off just to sit and eat… that’s unacceptable. The floor was sticky all around the pop dispenser.. it was gross… even worse were the male & female washrooms… The males which I used was dirty with an unusable hand dryer. Several holes in the walls. Pee stains on the floor….The hot & cold water taps in the sink don’t work right… ones hot and the cold is hotter!!! It burnt my hand… My girlfriend used the females and said it’s just as bad. She told me they have a paper sheet on the wall stating the last time it was cleaned which was July 29th… so 10 days of public use and with zero cleaning and a female washroom?????? I’m seriously surprised how health & safety hasn’t shut this place down…the staff and owners don’t seem to care about cleanliness or hygiene. If you use this restaurant do yourself a favour and just use the drive through. Most disgusting restaurant...

SAVE YOURSELF $$$$$$ AND GO SOMEWHERE ELSE!

This is probably going to be the most confusing review yet. So I hope I make more sense than this place. Ready?

Ordered (2) Twister Combos + With Fries Supreme. Also order soft taco supreme combo. And additional Fry supreme combo all with drinks.

Ready for this??

-All KFC items had tomatoes. Taco Bell items had nothing.

If you ordered tacos with tomato’s on it they couldn’t use the tomato’s there because they’re KFC tomatoes. Twisters had them but nothing on the tacos or fries.

Lmfao WHAT! Isn’t this the same place? Same building? No problem taking your $$$ without telling you until you complain.

Taco Bell changed their actual “fries” and won’t use KFC “fries”. We were served initially soggy almost frozen fries and when asked they stated the fries supreme changed with Taco Bell fries and nacho seasoning. You can no longer substitute anything on the KFC menu with Taco Bell menu.

My kid could make better fries supreme than this joke we got tonight. Paid fries supreme price with only cheese sauce and small dab of sour cream. There was literally no meat or veggies on it.

I literally paid $60 for an absolute joke. This place should have a for sale sign on it because it’s absolutely 🗑️.

If my fries were almost frozen how was your chicken ?? 😂. Hastings...

Will not be back. The girl at the window tonight was absolutely rude. We waited at the speaker for 15 minutes. No cars in front of us. No reason for the wait. We pulled up the window and my fiancé knocked on the window and someone came and rudely said "yeah one second"

5 minutes later she came back and said "what do you want" at this point I have seen how absolutely disgusting the inside of this establishment was. My fiancé was hungry and ordered 2 chilli cheese burritos. He asked for fries supreme she said "we don't have sour cream" he jokingly said "how do you make fries supreme without that" she shot back "you just do"

At this point I'm already beyond frustrated with this service.

My fiancé started ordering for me to which I said Absolutely not, I won't be eating here or spending any more money here.

After she gave us our food we went to pull away and the order was wrong. We did not even bother to correct it because of the incompetence we just witnessed. I did ask before we left. Sara(h) the manager was the one serving us. Interesting choice of person to run your business. Good luck.

I would understand if the place was packed. There were 2 customers in the front, and we were the only ones waiting to order in drive through. There was zero excuse for her...