Subway — Restaurant in Oshawa

I wish there was a zero rating availability. Wednesday April 16th approximately 1:00 p.m. we placed an order via the app. The money was withdrawn immediately yet record of the order could not be found on the app. We approached the servers and ask them if they had it in their system to which they said no. We were struggling to find out what happened and who we could contact regarding this. We could not find any contact information other than an online bot chat option. We asked the servers what we could do one walked towards the cash register and muttered something. I asked her if she could repeat herself and she simply said "No". I asked if they could advise us on how to move forward with this and she said she didn't know. The app claims that the issue was resolved but we were not contacted. The money has still been processed on the credit card and we never received our food or assistance of any kind. The servers at this location were incredibly rude and very useless. 0/10 would not recommend this location at all nor would we recommend using the app to order. Very bad customer service skills and absolutely useless and...

Horrible experience. Took a bite of a 6inch my daughter and I are sharing and it had a chunk of white hard plastic like material. They refused to refund me or even replace it. The older lady was very rude.

Subway is subway, but I’ve never had such a horrible experience at a fast food place / food court and I’ve never been to a subway this awful.

16$ for a 6in meal and we barley had one bite from it. We brought everything up to them including the full sandwich with one small bite in it. We even showed them the sharp hard plastic pieces and they said it isn’t their problem……

Oh and once leaving I took a bite of the only thing I had left to eat which was the cookies and they were hard as a rock, I could barley crack them in half. $16 for a 4inch sub and a drink. Not once but twice trying to eat this meal I almost broke a tooth.

I’ve never written bad reviews like this but the complete lack of care and rudeness I experienced ontop of denying me a contact number or refund is horrible. I’m surprised our teeth aren’t chipped form not only the rock hard cookies but the plastic in the food...

I had an issue with an online order where l was using the offer online to get a 12 inch sub and turns out the offer l used on the subway app was not applied, when l picked up the order they gave me a 6 inch instead, l asked for a refund from one of the workers and the lady pretty much said they couldn’t do a refund because of the managers wishes. The manager told the employee to tell me the sub would have costed $9.05 but instead the sub costed $9.20 because the offer wasn’t applied. As a hungry customer l was pissed off l didn’t get a refund as the manager was the least helpful in the situation. When l asked them to give me the other half of the sub they didn’t even give me it. They basically told me to contact customer service. As a hungry customer l expected more from the manager, the rest of the employees could have done something about it as well if they...