Wildfire Steakhouse Oshawa — Restaurant in Oshawa

Made reservations for 7:30pm for three people to celebrate a birthday. Upon entry, the staff realized that they had put us at a table for two instead of three. I should have taken that as a sign of things to come.

We waited 25 minutes for our waiter to take the drink order (2 cocktails and water), which he immediately forgot. He came back 5 minutes later to get our order again. We waited about 10 more minutes for the drinks to arrive.

After receiving our drinks, we ordered 3 appetizers (spinach dip, coconut shrimp, and smokey crab mushrooms), and 3 mains. The appetizers came out fairly quickly after ordering but 55 minutes into our seating time.

The appetizers were ok and brought out by random staff (not our server). The shrimp was overcooked, but edible. The mushrooms were heavy on the cream cheese, light on the crab. The plate the mushrooms were on was so incredibly hot that upon touching it, I burned my finger (blistered today). We were not warned that the plates were scalding. The spinach dip was VERY thick - almost like a whipped brick of cream cheese. Not bad, but not good.

At this point, we contemplated paying for the apps/cocktails and calling it a night. Service was so incredibly slow that we were no longer enjoying the evening. No one checked up on us to see if we wanted another drink, so we sat at the table nursing a carafe of water. They were quick to clear our finished plates and dirty cutlery, which was nice.

We received our mains at 9:10pm. At this time, our server finally asked if we wanted another cocktail and said he would give us a few minutes to see how the food is. Please note: we had not seen or heard from him since the initial ordering of food, and he never returned to see how the food was.

The food was not good. No one enjoyed their meal, but I will speak to my experience since I did not taste anyone else's food. I ordered the lobster dinner. I was served two rock lobster tails with garlic mashed potatoes and some vegetables. The potatoes were good, the vegetables were oily. The lobster tails were extremely overcooked. I was not provided with appropriate cutlery, and had to SAW my way through the lobster tails with a table knife. The second lobster tail was so inedible that I had to leave it, mostly uneaten, on the plate.

After 'finishing' our meal, the waiter re-appeared and offered a dessert menu. We declined and he promptly dropped off the bill and charge machine (even though we were paying cash). He did not come back to collect the bill or offer change. A random bus boy said good night to us which was the nicest thing we heard all night.

tl;dr: Slow service and overcooked food at an overpriced restaurant....

After some time and citing my experience with friends and family the frustration of my experience has pushed me to write a review of my experience.

The restaurant atmosphere and decor felt adequate for a steakhouse. It was pretty much what I expected from the view from outside driving by, always mentioning to my wife that we need to try this place out. My disappointment is not in the establishment nor the quality of the food. In todays economy, with everyone and everything feeling the pressures of inflation we can all expect changes. What I do not agree with and stand firm on is quality, quantity and of course service.

When I order escargot that is served on a dish with 6 serving portions, I expect all 6 portions to be present. I had a chuckle with my wife about this and gently brought this to our waitress' attention. I was told that because it is baked in oil, the oil gets very hot and at times the escargot can pop out and that she had mentioned this to the kitchen. I've never heard of this, although I usually have my escargot prepared differently than just in oil with slight seasoning.

I casually excepted the logic/excuse as I will never complain about food in a restaurant, especially before i've eaten it. I decided to leave this for the moment to see how this would play out. Throughout our dinner experience there was no food compensation, no manager visit, not even a drink comp. When it was time for our bill, of course in keeping consistent, there was no discount or comp on the bill either.

It is clear, this restaurant does not consider this an issue even if the "kitchen was informed" but I can tell you this. One escargot, missing from a dish, six times, is a paid dish back to the business. Now, imagine where else they use similar practice.

As a consumer, If I choose to spend my money on any costly inflated product, I expect to receive the whole product and nothing less. Not some illogical excuse without any customer service as to why it isn't complete. It is because of one little missing escargot that was not taken into consideration when served that I will never return to this restaurant, continue bringing up my experience amongst my peers and new, and never...

This was, by far, the worst way to throw $250 down the drain. This was our second attempt with Wildfire, and it'll most certainly be our last.

We had a reservation for four for a birthday celebration, for 6pm. The server was prompt, but clearly flustered and rushed as it was a busy evening.

Our appetizers took more than a half hour to arrive, and one was forgotten.

The coconut shrimp were deep fried too long, so were nearly burnt. The calamari was cold and overcooked. The garlic bread is literally a few triangles of cold bread with SHREDDED CHEESE half melted on top.

We ordered drinks (good lord, those holiday drinks are $17 a pop!), and they were actually really good!

Our meals were a complete disaster, with the exception of one -- the seared tuna was ok.

We ordered 3 steak dinners, all three were overcooked (we requested medium rare, and they were well done) and cold.

The vegetables (which consisted of one small piece of cauliflower, and what looked like green beans?) were a strange browned colour, cold and wilted.

These meals took 45 minutes to arrive, too!

We gently told the server this wasn't acceptable, and while he was apologetic, and the manager came to speak to us, there was obviously nothing they felt they could do about it.

We ordered 2 desserts to share between the four of us, and the server brought 2 extras (the vegan chocolate dessert. . . skip it!) as a comp. We didn't want them, didn't need them, and honestly, after waiting ANOTHER half hour for those to land on the table, we really just wanted to go home.

Two of us didn't even eat our meals, they were that bad. We considered bringing the steak home for the dog, but left it behind.

In the end, one steak (not the most expensive one) was comped, as were the two unwanted desserts.

I tipped well all the same, but this was a gutting way to waste this much money.

It's honestly shocking that this was the quality of the food at a place with the audacity to charge...