Taco Bell — Restaurant in Oshawa

Around 4:30 PM EST, on May 26, 2025 I went to the Taco Bell location in Oshawa inside Oshawa Center (Taco Bell Store 905004 - Oshawa Centre. 419 King St W. Unit FC10 Oshawa Ontario (ON) L1J2K5. 905-723-8200) I usually order a chicken quesadilla combo and upgrade to the fried supreme and modify some Toppings, I always use my SPC card as there is a discount to upgrade with this. I ordered my usual, but today was different. The cashier said that the discount only applies for fries supreme, so I said, okay that is what I’m ordering minus the tomato’s and only light sour crème. She was confused and kept asking her manager for direction. Her manager eventually said the SPC discount only applies to fries supreme. We were going back and forth at this point and I was getting frustrated and confused as I kept saying, I AM ordering the fries supreme minus tomatoes and only want light sour crème. They said they cannot do that and I must order it with all toppings to receive the discount. I even asked, what about for allergies? Or diet concerns? What if the person cannot have some of the toppings listed?? They said they cannot remove toppings in that case. I was still confused, the manager was beyond rude and un empathetic, didn’t bother to apologize or even smile but continued being rude and gave me so much attitude - she clearly didn’t know what customer service was. She then walked away to open another till and take orders for the next people in line. I was honestly so offended I said never mind, I don’t want anything and walked away. I’m never giving them my business again! This location needs to hire people who actually know what customer service is. FYI the manager was a short brown elderly women with...

I had a terrible experience at the Oshawa Centre location. I ordered two Beef Burrito Supremes, but when I took a bite of mine, it didn’t look like the one my sister was eating. I went up to the cashier, apologized for asking a question, and politely said that I thought my order might be wrong. Instead of handling it professionally, the cashier grabbed my burrito with her bare hands, opened it up, and started touching all over my food. She didn’t have gloves on, and after handling the burrito with no care, she handed it back to me, insisting it was the same as the one I ordered. My frustration wasn’t just about the wrong order, it was the complete lack of hygiene. She was touching money, the touchscreen, who knows what else, and then touching my food without gloves and handing it back to me. I understand that it's fast food, but there should be basic standards for food safety and hygiene, especially in handling food. After witnessing that, I completely lost my appetite and had to throw the burrito out. This is unacceptable and unsanitary, and I won’t be returning to this location again. They should really train their employees to follow proper hygiene procedures, and what’s even worse is that all of this was happening under the manager’s watch, and she didn’t say a...

They re-did their whole aesthetic!! It went from the traditional colors of orange, red, and green to black and purple. The new look is very chic and honestly makes taco bell look like a more upscale food providing establishment than we all know it to be. The drive thru service was quick and our order was right except for one thing: they forgot the dorito taco shell on my cheesy Gordito crunch!! A devastating mistake for me to have discovered when I bit into it and realized that an essential flavor was missing. Hence why they only get 4 stars, honestly I was considering 3 stars but the new exterior look saved the experience for me. Anyways, everything tasted as good as expected, the fill level of the pops were adequate, and the fries.... well don't even get me...