Thai Express Restaurant Oshawa — Restaurant in Oshawa

I ordered through the Thai Express website and paid on the site. Got a confirmation email and receipt, went to pick up my food and was told by the staff at the counter I had no order and they would not make my order. I showed them the confirmation information and they still refused to make my order. I left without food and without a refund. Tried to call the phone number through their ordering system (not door dash or anything, the ordering system on their site) and can't get ahold of anyone and their feedback form says they are having technical difficulties and forms aren't going through to them for feedback.

Food is usually tasty for fast mall food, but you don't get more than one star if I pay for food, show proof of payment in a very timely fashion and you refuse to make the...

The food is usually pretty decent however the service is continuously bad. Today I asked if I could have my order in a bowl as it hard to mix the ingredients in the little takeout container. I didn't need more of the food just a different container. The worker charged me 30 cents for it which was kinda odd but whatever I didn't say anything and gladly paid for it. When I was given my order, it was in the takeout container and when I asked for a bowl they refused to give me once despite paying for it. Sadly I wasn't offered a receipt so I had no proof of this additional purchase but I was really upset by the whole ordeal. I just wanted a plastic bowl, didn't realize it was that big...

I wish I took pics of our disappointing “Meal#6 Stir Fry” plates. My wife and I ordered both the Stir Fry meal, one with beef and the other with chicken.

All I have to say is that the portions were heavily inconsistent between each of them, over priced, and there was so much sauce added to mine I swear I thought I was having soup. These are the thoughts I had before I even sat down to even take a bite for which I gave the benefit of doubt that hopefully it tastes better than it looks....wrong!

Hopefully our experience was an isolated case. On a positive note, the chopsticks themselves were a high quality, and they had unlimited...