Tim Hortons — Restaurant in Oshawa

I was very disappointed this morning when I came to get my morning coffee and bagel. From what I understood there were some machines broken and new staff being trained, but that was not my problem at all. My problem comes when the staff is rude to customers due to their own stress. I placed a mobile order today because I was in a rush and the line was long, and waited by the mobile orders pick-up. I saw an employee drop a bagel on the table by the mobile orders, and then it sat there for about 5 minutes. By the time I received my iced coffee, I told the employee handing me my drink (I think she was new) that “I think that is my bagel sitting there”. As she was going to hand my order over, an older lady (I think she was training) turned around and began yelling at the new employee going to hand me the bagel. She then looked over at me and starts saying “well how do you know that’s yours?” and “who even are you?”. She raised her voice enough for everyone in the restaurant to be looking over and listening to our conversation. I told her I placed a mobile order a while ago, and then received a lecture from her that I should’ve given them my name, which I did not know. I don’t often place mobile orders, and the employee was new! It was an honest mistake and I did not appreciate the amount of anxiety that I felt in this situation. I paid for my food, I was late to where I needed to go, and I still had to wait for them to then take the order back, open it up and confirm that it was mine! By the time I got my order I was very anxious and the food was cold. I’m not coming back, and I hope this lady understands how aggressive she can come across- especially to people dealing with mental health. I am not okay with this and will be ensuring that myself and my family do...

I was a paying customer that was sitting in the store for about an hour when I was denied the use of the bathroom because it was a few minutes past 9pm and the location closes at 10pm. There were many attempts to get the workers attention however, as they were at the back they pretended they couldn't hear. We informed them that the situation was very urgent however, they willingly chose to be ignorant and withhold the key to the bathroom. After arguing for the key, they finally resistantly gave it however, due to bladder issues I had already had an accident. After which, we requested a plastic bag so I could sit on it in the car since my pants were wet and they claimed to not have any. Instead of rectifying the issue immediately they caused more emotional distress. After emphasizing the issue, the workers finally relented and gave a plastic garbage bag. The service of the workers were very unempathetic and accusatory there was no accommodation or consideration for people with disablities. We asked for the names of the two female workers however, they...

I had ordered Tim bits from this location a little while back. I had ordered 50 assorted Tim bits and no plain. When I received my order, I had received only 2 boxes of 20 timbits (I had counted every single one them myself). I messaged skip the dishes and they had said they cannot offer me a refund. I called the store to speak with the manager, she was extremely condescending and rude. She said she apparently packed it herself and said there was 25 tim bits in each (which was not true because I counted). She said she would call me back herself so we could discuss this further after she reviewed cameras and never called me back. Very unprofessional and disappointed in this.

I have also had other situations in the past of dealing with rude and nasty workers here. Always getting...