Bridgehead — Restaurant in Ottawa

Very inconsistent service with reusable cups. On Monday, I treated myself to a 5.35$ Latte (payed extra for non-dairy milk abd a hazelnut shot) and brought in my reusable cup. I'm not sure what size it is, but I was presented with a full cup abd was very happy.

Today, I wanted to treat myself again to the sane thing and, again, brought my reusable cup. Payed 5.35 and was presented with a dissapointing 3/4 full cup.

I was running late and didn't mention it, but this has been a very dissapounting visit. This isnt the first time cups have been filled inconsistently for the same price. I would love to see this process become more standardized and easier. Encouraging people to bring their own cup is a great initiative! It shouldnt be dissapointing.

Additionally, I am hoping alternative milk products would be standardized as well. Milk seems to be a no-brainer inclusion to a latte (being a main ingredient). Why would someone who cant tolerate dairy need to pay more for a main component to the beverage.

Thank you and looking forward to seeing a...

I came to bridgehead for the first time today, and safe to say, I will totally be making it a regular stop of mine. Avery took my order and was so friendly and patient while I was deciding what to get. I believe the person who made my drink (iced soy vanilla latte) was Kevin, and it was one of the best latte's I have had in a while. All of the staff I encountered were very nice and seemed to be happy to be there. When I wanted a snack, I got the chocolate quinoa loaf as suggested by Izzy (I think that was their name) and it was very tasty. There is a fair bit of seating available which was perfect as I came in to do some work. I would recommend this cafe if you are looking for a nice place to do some working while...

What is this Bridgehead like? Well, it's a Bridgehead on a busy downtown street with a side entrance into a busy office mall. Is this Bridgehead: A. Super busy with long lines? B. Staffed with baristas who are regulars at tattoo parlors and wear ironic Dungeons and Dragons shirts? C: Selling overpriced coffee and other beverages when much cheaper can be found at Tim Hortons down the block or at shops inside the office mall? D. Advertising fair trade beans from around the world (good on them!) Trick question: it's all of the above! It's a Bridgehead after all! P.S. No but seriously, the lines are really long but the hot cider and croissant with gruyere cheese and ham are...