Starbucks — Restaurant in Ottawa

First off, I'm a Starbucks fan but this is easily the worst location in the city, maybe the worst I've ever visited. While it's too busy, which is not their fault, it is poorly laid out, the staff are rude and recently I was burnt by another customer and a big reason is the stores lay out. I don't blame the other customer. The milk for coffees and other drinks are directly behind the cash so when I turned around another customer was heading to order and banged into my arm burning my hand. If I had my kids with me I would have burnt them and then I'd be really mad.

I emailed Starbucks to let them know I thought this layout was problematic and maybe they should consider putting lids on coffees before handing to customers and I recieved this response.

"Thank you for taking time to reach out and share your concerns with us about the visit you had yesterday. I am truly sorry to hear that you were burned when another patron bumped into you. I was able to connect with the store and share your concerns with the store manager who indicates to reduce the chance of cross contamination, and due to stricter food safety laws in Canada our beverages served in the cafe are not lidded."

They went on to say they'd share my concern but clearly the store manager is trying to suggest this is a regulation issue, which is false as mobile orders are provided with lids. I work for the government and I hate when people blame government for something that has nothing to do with them, so I'm going to share this response with the city and the province to see what they have to say. Cross contamination is much more likely with a coffee with no lid so this sounds like a manager trying to pass on blame.

Go to the Starbucks down the road at the sunlife building. They're super friendly, keep ahead of orders and the milk is in a safer location. To prove I'm not a cranky person who only gives negative reviews I'll be sure to give them a five stars.

Avoid this one. It's busy. They...

I came with a friend during a busy period for the pride parade on August 24th and was just absolutely disappointed in the service. There was 1 sometimes 2 people on the bar out of 5 people that I counted and it felt like the person making drinks had a hero complex and wanted to do it all by themselves with that smug look people get when they think they're doing a job well done. There was about 30 customers waiting for drinks but this person who I assume was the supervisor, wouldn't ask for help, was clearly drowning while other employees just kinda stood about. Our wait time was just under 1 hour, which we legitimately clocked between 2-3pm +/- a few mins. Not once were we greeted beyond the register, we kinda just felt like a number. At one point we considered just leaving because the drink wasn't worth this long of a wait time, not to mention the person making drinks barely said a word, didn't attempt to talk to anyone and what actually got me mad was when a customer in front of us said he had a mobile order and asked how long the wait time was, the bar person was just pretty rude to him. "You're name is on my list so it's coming." And then just ignored the rest of us entirely. Then when the drinks came up, it wasn't called out, he came back thinking it might be his and as soon as he touched the cup, which was his btw, the bar person kinda snapped at him like "what's your name!?" Like he was about to steal from them. As a customer, I wouldn't want to be treated like that, I didn't enjoy witnessing that behaviour, and I definately didn't enjoy the hour wait, and if I had a positive experience while ordering, I can't remember it because of how we were made to feel like a total burden at the bar just for...

It was my first time visiting last week, and due to the importance of my call it was a bad choice. The music was extremly loud that you couldn't quite hear yourself think much less speak to someone else or concentrate enough to get any work done. This was different from other starbucks I have visited across North America which either played music very low or had no background music playing. Overall the customer service was quick and responsive, drink was good (marble hot choc) and the establishment was clean and well kept. But despite all that not for me, even though its one of the only starbucks still open in the downtown core. So trying to give them the benfit of the doubt, I could have likely spoken to them about it as well, but I could not leave my important call. But despite all the issues with the noise I will give them at least 3 overall. The noise issue can be easily resolved but should be addressed as it impacts the overall ambience, and they should have more sensitivity to different people visiting their establishment than just the staff that work there and enjoy their music. I love listening to loud music but this was not the...