Tim Hortons — Restaurant in Ottawa

Went to this location to grab some food. Saw a large advertisement for the chipotle steak wrap. Ask for it. Girl at the counter didn't understand the request. Asked if I meant a farmers wrap? I told her no. I am asking for the steak wrap. Still didn't understand. I asked if they sell everything they have on the board above ( it's a gas station smaller tim Hortons ) and she replied yes they did. I explained it's a steak wrap, with rice, and veggies. Again asked if I meant a farmers wrap. I gave up and just pointed to the bacon and sausage wrap on the board. She asked if I meant a farmers sausage wrap. No. No I do not. The bacon and sausage wrap. The thrid combo on the left. I'd like that one.... You mean a farmers bacon wrap she responded. I had a stroke and left...

I just experienced the rudest service ever at a Tim Hortons. Went through the drive-thru ordered a coffee and a bagel. The woman has the payment thing out in my face and I asked for the scanner to scan my points she scans my points and immediately has the coffee in my face. I said I have to pay you first she said oh yeah I was just getting my card out to pay and she was pushing the machine into the car I tapped the card and I was putting my card back in my wallet and she's got the coffee out and the bagel out so here's her here here. And I said you are you in a hurry she said here just she was just bloody rude to me and this isn't the first time at that location. They're definitely not Canadian...

Awful customer service. There was an issue with our order and the lady at the window rudley asked us "why didn't you tell me that before". When I explained I had because I have an allergy but they were rushing our order she got very mad. She continued to tell us we had to pay for the wrong sandwich (that we hadn't even gotten yet) and continued to push the debit machine in our face. When we told them we didn't want anything then she started yelling about us to all the rest of the staff in the restaurant. A gentleman ended up getting our sandwich changed but the customer service by this one women was absolutely awful. Will not...