Starbucks — Restaurant in Penticton

My family and I are visiting Penticton this week and stopped by this Starbucks on our way to the beach. We went through the drive through which had about 5 cars in front of us. This was absolutely the worst service I’ve ever experienced at a Starbucks location, and I have been a Starbucks customer since 2008/2009

The drive through line took over 20-minutes. Which wouldn’t have been so bad if the barista wasn’t so blatantly rude. His name is Scott. He didn’t apologize for the delay, when we paid I needed to load my Starbucks app with funds, he seemed annoyed by that. Then he gave my husband his drink but didn’t give me mine and just closed the window. After waiting for about 5 minutes I waved at him and asked if my drink was coming, and he just said “ya, it is”. No apology for the delay, and no care at all.

After about another 3-4 minutes of waiting in the drive through, with no apology or acknowledgment of the delay, I again waved at Scott and asked if I could have a refund due to how long my drink was taking. He said ya, sure, and went to get the machine to process the refund. Again, no acknowledgement of the delay and no apology for how long it took…

He then argued with me about the type of payment I used to pay, and eventually rung through the refund. I then asked for his name and we left.

I have visited dozens of Starbucks locations over hundreds of times and Scott was THE WORST barista I’ve ever had. I hope he received additional training and /...

Good store and friendly service, but the attention to detail on the drinks was missed. Being a regular Starbucks consumer, I have been able to have some great drinks made and know what they should be. Today I stopped here on my way through town to get my favourite holiday drink. I usually order it no whip so I can appreciate the flavours even more. To my surprise, because I ordered both my drinks no whip, the barista on the bar, left the beverages without the rest of their toppings. My partners drink doesn’t require the toppings, but for myself, ordering a salted caramel mocha, and not getting the caramel or salt, really left me disappointed. I didn’t say anything as I wasn’t sure if the recipe had change. Upon getting back to my car and tasting it, it just was missing the mark. Now I know that next time I will need to make sure I tell the barista to not forget the crucial elements to the drink. Especially when ordering a custom holiday drink and knowing that the salt isn’t something that they have on their...

Christine the acting manager is very rude. She was trying to coach us on a drink that I have been getting for years. Her attitude and tone was very unacceptable. . She belittled us in front of other customers. she told us that “ we have been getting free milk all this time and that Starbucks need to be charging us for it.” She tried to tell us how our drink should be and what we should be charged for like we were trying to cheat the system. There is a way to talk to people and explaining. Not treat customers like they are thieves. I have never been treated like this at any Starbucks. I have alway have had great service at Starbucks. This was very disappointing. I would like higher management to contact me on this...