Casa Grande Inn & Suites — Hotel in Penticton

My partner and I had planned a stay at this bnb in mid-March. However, due to the pandemic we had no choice but to change dates. We honestly received really terrible customer service from management. The woman at the front desk was okay to speak with, however, I could hear a co-worker in the background whispering things to her while we were on the phone. For example, when we asked to move our reservation forward noting that part of our trip had included visiting my grandmother and we had to delay due to the ongoing pandemic, the co-worker, presumably the owner, whispered 'just tell her it's a new policy, I don't care about her grandmother, too bad'. So when the woman relayed to me that she could not move our reservation as this was a new policy, clearly this was made up on the spot, and she didn't realize I could hear the man in the background. We had pre-paid in full and received no money back and very little room to change dates – we were offered no empathy or flexibility.||||I felt that the staff at Casa Grande could have been a lot more reasonable about our situation and the continued whispered rude commentary from the co-worker in the background was unnecessary and showed very poor customer service. My family and I will never stay at this establishment again. Truly...

My partner and I had planned a stay at this bnb in mid-March. However, due to the pandemic we had no choice but to change dates. We honestly received really terrible customer service from management. The woman at the front desk was okay to speak with, however, I could hear a co-worker in the background whispering things to her while we were on the phone. For example, when we asked to move our reservation forward noting that part of our trip had included visiting my grandmother and we had to delay due to the ongoing pandemic, the co-worker, presumably the owner, whispered 'just tell her it's a new policy, I don't care about her grandmother, too bad'. So when the woman relayed to me that she could not move our reservation as this was a new policy, clearly this was made up on the spot, and she didn't realize I could hear the man in the background. We had pre-paid in full and received no money back and very little room to change dates – we were offered no empathy or flexibility.

I felt that the staff at Casa Grande could have been a lot more reasonable about our situation and the continued whispered rude commentary from the co-worker in the background was unnecessary and showed very poor customer service. My family and I will never stay at this establishment again. Truly...

Our room for three nights in the Casa Grande Inn was the “siesta” room. It’s unique as there is an outside entry making it more private from other rooms in the inn. In addition this room has a large private deck with a view to the mountains (side location, no beach view), with table and chairs. As the weather was good, we used the patio a lot.|The room itself was not large, but adequate with a king sized bed, small table and chairs, one reading chair and a small refrigerator. There is a large window opposite the entry door that offers a peekaboo beach view. The bathroom is bright with an obscured window and a skylight.|Pros: great location across from the beach, quiet space and pet friendly. Breakfast is included; a typical spread with fruit salad, cereals, yogurts, fresh baked muffins and toast, served in the breakfast room in the inn. Friendly inn keeper and beautiful common space.|Be aware of: two steep flights of stairs, very soft mattress (time to replace), odd red and black linens ( supposed to match the room decor), no in room coffee maker, no dresser for clothes (closet only), and poor water pressure in the shower.|All said we’d probably stay again in the siesta room on our next visit...