Wild Ginger — Restaurant in Penticton

This place has incredible food, I will give credit where credit is due... However, on Mothers Day my family was extremely upset to have one of the worst experiences in a resturant.

Our waitress failed to take our order properly and led to my Dad not even getting his order when the rest of the tables food arrived. Should I mention we waited 1hr 45min for the first plate to arrive? Maybe I should mention that our waitress did not come by and check in on us, that was up to the other staff noticing we were being neglected and checking in on us.

The resturant was not runnning the AC and we had to exit the resturant multiple times to breath and cool off. We had to get up and ask for our bills and boxes after paitently waiting 15mins to give the waitress a chance to see that we were finished. Finally, after requesting our bills to be split, the waitress had no clue what we ordered and starting asking us what we ordered. This was a huge ordeal, leading to all of having to repeat over and over again what we had. In the end we did not get the bills split properly and gave in to just pay the way she had put it together and figure it out later.

What shocked us the most ... they have limited high chairs, and my brothers almost 2 year old son was in a high chair. A mother comes over and literally says "your sons not as small as mine so i would like to have the high chair." My brother didn't want to cause a scene and so he decided to give up the chair.. THIS IS EXTREMLEY UNACCEPTABLE BEHAVIOUR. This should have been handled by the resturant, with them explaining they didnt have enough high chairs for their customers before they sat down, or interviened when the lady was clearly taking matters into her own hands.

What was supposed to be a wonderful Mothers Day Dinner, lead to an extremely frustrating and uncomfortable...

Wild Ginger offers an exceptional dining experience, blending modern technology with culinary excellence. Upon entering, you’re greeted by a sleek, minimalist decor—wooden tables set against a backdrop of Spartan simplicity, yet softened by vibrant plants that bring a natural energy to the space. The framed art lining the walls adds a touch of elegance without overwhelming the atmosphere.

What truly sets Wild Ginger apart is the robotic server that glides through the restaurant, delivering fresh, cold beer with perfect precision. It’s a futuristic touch that adds a unique element to the meal. The Mongolian beef is a standout—tender, juicy, and bursting with flavor. Each bite carries a perfect balance of sweet and savory, making it a dish you’ll crave long after you’ve left.

For wine lovers, the restaurant boasts an impressive wine wall, showcasing an array of fine wines to pair perfectly with your meal. Multiple large sports TVs provide entertainment, yet the ambiance remains relaxed and sophisticated, thanks in part to the restaurant’s impeccable ventilation system, which keeps the air clean and fresh. Service is prompt, efficient, and always with a smile, ensuring that every visit to Wild Ginger is nothing short of extraordinary.

One remarkable detail at Wild Ginger that elevates the dining experience is the use of heated slate plates. As your Mongolian beef arrives, it’s served on a sleek, heated slate that keeps the food at the perfect temperature from the first bite to the last. This thoughtful touch ensures that every dish maintains its optimal warmth and texture, making each bite as flavorful and enjoyable as the moment it was served. It’s a subtle yet luxurious feature that showcases Wild Ginger’s commitment to a top-tier...

I'd give 3.5 stars. The average of food, service and atmosphere. The food. 5 stars sure, it was great, generous and delicious although my man said his noodles missed mint as he's had in most Thai restaurants. Atmosphere, 3, it was busy, it was nice layout and tidy. But not overly spectacular. Nice and new looking so that I can appreciate, now the service, was another story. Poor communication, the food came out after 45 minutes, and we ordered appetizers that came after our food. The waitresses were not approachable, and from my experience in restaurants it seems the kitchen and FOH doesn't have good command. An expeditor or manager would be organizing food properly, and communicating w guests if their order is long and also telling the kitchen what's going on. It feels like the team working to bring guests their food just isn't cooperating well. That's too bad.

Unfortunately I'm not sure if I would waut again in house, but maybe I would get takeout as the food was the win here and that's the funny thing, good food doesn't mean good service. I hope this improves in the future, they deserve a happy team working...