I felt like I was pretty loyal to this place, dine-in and take-out, but I’m changing my mind. To summarize what happened, I was an unhappy patron dismissed without any effort on their end to fixing the issue.

I ordered the the alla facciazza and the cafonata, which are pricier pies, the former a repeated favorite. To my disappointment I find that the Cafonata was significantly smaller, and this wasn’t acceptable because this ‘feels’ like more of a dough-focused dish with lesser ingredients, and I have hungry guests over my place to share with.

Had I known this was a different kind of pizza, I definitely would’ve chose something else to enjoy with my group of people. The website menu had no description of this difference and was described like any other pizza. It seemed like I was being explained to that this is supposed to be a common knowledge—it seems far from it.

I talked to a server AND manager, explained step-by-step how this was misleading, and was told there’s no refund or not even a remake for a different pizza, that they were busy and there’s nothing they can do about it.

I expressed to them how this experience seemed unfair, and would’ve happily went along if they could’ve just switch it out, like most respected restaurants would. I get that they’re busy and the food business can go through tough times, but unfortunately these pizzas are going to taste surprisingly overpriced and bitter.

Stasera non è buona esperienza.

To save anyone else the trouble of bumping into this surprise, I’m attaching a picture. One image is an overview, and the other two images is on a side angle to show that it really does look like the ingredients are reduced. The green mottled pizza is the facciazza, and the other is the cafonata.