TangMaRu — Restaurant in Port Moody

We ordered by phone. Apr 23. They told us wait outside until we call you to say that the food is ready for pickup. We waited from 6:45 to 7:30 nobody called. It was a busy day for them. We could see that all tables inside were taken. We were not sure what to do. Eventually couldn't wait any longer. One of us went inside to investigate another 15 minutes passed till he could get a hold of one of their crew. She asked for our phone number and found the order on their system. Without any explanation or apologizing for their terrible customer service, she simply brought up the credit card machine and asked for the payment. . . She couldn't speak English well . Our friend paid for the order and was told to wait another 10 minutes. Finally we got our food at 8pm . An hour and 15 minutes after we ordered. . . We took the expensive dinner home and just realized that they were really not fair with the amount of meat or seafood in stew or any one of our 6 orders. . . Everyone was hungry so they just wanted to have their dinner and not complain. . . I was the host and extremely disappointed and embarrassed. . . For example the seafood tofu soup was full of onion, tofu but almost no seafood. Only one small muscle, 4 tiny shrimp. That was all. . . I understand that any restaurant gets too busy or too quiet sometimes and it's hard to predict how much food to prepare, . . but that's not an excuse to serve just a little food because you don't have enough for every order. Best solution is to Not Accept any more orders when you know that you won't have enough food left. . . We will never order from this place ever again. . . I think they should be ashamed and actually return our money because we were charged but they didn't provide. . . Extremely disappointed....

4 stars during lunch 0 stars during dinner

Lunch: - 4 stars Their soups are now more watered down compared to few years ago. Not sure if this is to accommodate a wider audience, but it's lost the authenticity of the Korean gam-ja tang , which should have plenty of chili oil in the soup and Perilla seeds , but both aspects are lacking compared to years ago. The soup/broth no longer has that deep spicy flavour. Rather it is more bland, perhaps this is better for people who are new to this dish, but it has lost its authentic taste. - 4 stars

Dinner - 1 star

They list their operating hours as closing at 9pm, but last call for food is 8pm and their signature stone-pot rice last call is at 7:15pm.

Normally, every soup item is served with the stone-pot rice , however, when you order food past 7:15pm, you are served regular rice but still charged full menu price. On the menu, the stone-pot rice is indicated as few dollars more than the regular rice.

If the owner is reading this, I suggest you change the hours of operation to be closing at 8pm not 9pm as it is hugely misleading. Also, if you are not serving the stone-pot rice from 7:15pm, you should make several written notices in the restaurant and on the menu that it is not being served past 7:15pm. Furthermore, orders that are placed during this time should receive a discount for the price difference between the stone-pot rice and the...

We used to like to visit this place for cold noodles but yesterday, we had a terrible experience. The waitress served us with a tiny table for 2 people. We ordered pork bone soup and beef bone soup. We saw the waitress served one of our soups to the wrong table. A moment later, the customer on the other table checked the soup and called the waitress to say that it's not his order. Surprisingly, that soup was served to our table again. We asked why the soup is not hot enough (to mention that this soup was served to the other table) and the waitress just smiled and ignored us and walked away. We were upset but we decided to stay and eat. After 2 stone rice bowls were served, there were not enough space to put them. Since there were 3 empty bigger tables and no one was waiting, we asked if we could move to one of the empty tables and what she said was it’s a rule that once they serve customers to the table, they are not allowed to change the table. What kind of rule is that??? Those empty tables were not used until we were leaving. So, we asked to take the rice stone bowls away without eating them. At the cashier, we mentioned we can't give tips and we were asked what was wrong. Once the cashier heard what had happened and she only charged us one soup but still I don't think we will...