Chatime Bubble Tea — Restaurant in Richmond

This is a complaint. On January 12th, I called to place a phone order for the special Thai milk tea, aiming to order 8 due to a promotion. The so-called "manager" informed me the maximum was 4, to which I agreed and instructed her to proceed. However, I mentioned I wouldn't be there for 15 minutes (due to loading 5 small kids in the car), so not to make it yet. Within 2 minutes, I called back to cancel, but she insisted the drink was already made. I questioned why, as I had informed her of the 15-minute delay. She explained they make it right away if there are no toppings and put it in the fridge. I informed her I couldn't make it anymore due to my kids throwing a tantrum. She replied, "OK, then I have your phone number," as if threatening to blacklist me, otherwise whats the point of this statement? The situation could have been simple but she added that sentence. When I asked for her name, she refused and displayed extreme rudeness and hostility. This is the worst customer service I've ever experienced. Shame on the manager at Chatime Richmond Center. The owner needs to listen to the call and take appropriate action. With today's bubble tea shops competition, you will lose lots of businesses with this kind of attitude. Wake up miss "manager lady", I wish you get what you...

Horrible customer service. Workers are ego-driven kids who don't understand that when a customer is unhappy for good reason that it is their job to 1. Listen to the customer 2. Help remedy the situation. 3. Apologize for making a mistake/misleading the customer. Here's what happened: First, I asked for 25% sugar, and she says ok. Second, I asked if the brown sugar bubbles were sweet, she says no they are not sweet. I say great. I then receive a drink that's labelled 50% sugar and the bubbles are very sweet. I go back to the person who I ordered from telling her that there's been a mistake about the sugar level, that it's much too sweet, it should have been 25%. I ask for a substitute drink or a refund. She gives me a different story and says that there is only either 50% or full sugar levels available with this drink and that actually brown sugar bubbles are sweet. No refund. Lying/misleading a customer to begin was terribly wrong. Proceeding to not offer any apology or refund for the mistake is doubly wrong. Turning around to make it look like the customer was in the wrong was really foul, and such a bad move. So many bubble tea places out there that I'll prefer to go to now, who actually deserve my business. Workers here are in dire need of proper North American customer...

I want know whats the meaning of Uber if you make the drink after Uber customer arrived？Uber order even slower than instore order. Today, I order in advance on uber and pick it up. When I arrived, I saw a lot of people, and I also knew that many guests might have to wait a little longer, so I did not go forward to urge them, but continued to wait. Then I saw that the drinks were ready for the people who had ordered instore after me. This surprised me. I went up and asked why mine was slow and only three cups. The answer was “you didn't tell me that you are already at the store, so the drink wasn't ready.” This has not happened in many previous visits. No one ever said to me or notice that customers who order online need to tell you we are here before you can start make drinks. And I've been standing there for almost 15 minutes, and bother to ask customers what orders they're waiting for? However, my point is I order online because I can't wait too long. If it can‘t be prepared in advance and able to take it right away. Why don't I just order instore then? By your logic, means online isn't as fast as in-store ordering. Sorry, not making any...