Thai Express Restaurant Richmond — Restaurant in Richmond

I was attracted by an advertisement of Thai Express' new vegan menu that was cycling among other advertisements on the computer screen between the cashier and myself. The vegan menu, however, was not included on the larger static screens that customers order from.

Me: Do you have a copy of this vegan menu I can look at? It only shows up for a few seconds at a time on this screen.

Her: No.

Me: Oh. Well I'll just look at it as it cycles through then.

Two or three minutes pass as I try to read the menu between all the other advertisements.

Me: I'll have the Vegan Cashew Pad See Ew please.

Two or three minutes pass as I try to explain to her what Vegan Cashew Pad See Ew is.

Me: Can't you look at this screen here? It's this one that comes up every so often.

Her: No. Is it this one?

She points at some kind of fried rice on the main menu. The people that I came with have already received their food and are waiting for me.

Me: No, it's Pad See Ew. Like that one.

I point at the menu where Combo 8 seems to include Pad See Ew.

Her: Okay, what kind of meat do you want?

Me: It's Cashew Vegan Pad See Ew. No meat.

So she takes my money, and after some time I get this plate of food that looks nothing like the picture. I take it to my seat and as I start eating it I realize there are no cashews, hardly any vegetables, and it is beginning to look like I paid ten dollars for a plate of badly seasoned noodles. I took the plate back to her and told her what was wrong, and she seemed very confused. I verified with her that she had absolutely no knowledge of the vegan menu that they were advertising and when I suggested that she should at least have a copy of the menu to refer to, she did not seem receptive.

I went to Subway and had them make me a quick sandwich as everybody else had finished eating and were ready to leave.

This is a shame because there is a real difficulty in finding reliably decent vegan food in places like this. It's also aggravating because it very much seemed like the employee was totally comfortable with her level...

I read the reviews and wonder if people have too much expectation from a food court, so I went anyway because I usually like Thai Express’s Pad Thai. I ordered very spicy and it was just sweet. Thai food can be sweet but this was another level, it wasn’t a good sweet. It was far from delicious or even acceptable in term of taste. The wok skill was there. The service was horrendous. I asked for chilli fish sauce because it was too sweet and I got sweet fish sauce (and a side of eyes rolling). So I ask for some chilli sauce and that wasn’t spicy or even a Thai chilli sauce at all. They made me feel like I bothered them by asking for sauce so I didn’t bother after 2 tries.

I will never have Thai Express at this location again. If the food is good, I’ll over look the rude service because I know food industry can be tiring, they are busy most of the time! But when the food is bad and the service is horrible,...

Having placed an order with Uber eats this restaurant failed to ensure that they checked what was ordered against what was kept for delivery. This resulted in a very partial delivery. Uber Eats failed to ensure that my order was verified by their delivery staff & the restaurant failed to check the same . After hitting help all uber eats did was refund a portion of my order which was also an error . The restaurant was incapable of handling their error and rectifying the problem despite providing them with alternative solutions . This should be escalated and resolved by ensuring proper checks are carried out . This is not a positive way to treat an Uber eats customer . This is also not an acceptable way for a restaurant to carry out their service business. At the very least I would expect a full meal voucher from the restaurant for their error & a discount from uber eats on my...