Tin Tin Seafood Harbour — Restaurant in Richmond

The food here may be decent but the staff here know absolutely NOTHING about customer service and are extremely RACIST. As regulars of this place, we went for the king crab special menu tonight and ended up deciding never to come back again.

Our server, Ken (if he ends up being your server, definitely ask for someone else), stated that the king crab menu came with 2 free dishes and that we could choose any ones we wanted from the entire menu. Shocked at the great value of this combo, we asked him TWICE to clarify whether these dishes were complimentary, in which he responded "yes" both times.

When our dishes came, he got almost half of them WRONG so we told another server that this wasn't the food we ordered. The server then tried to FORCE us to eat these items even though we told him multiple times that we want what we originally ordered.

When the bill came, we were shocked to see that we were charged for the 2 dishes that Ken stated would be free. When we asked the manager for clarification, he made the assumption that we were trying to cause a scene in order to get out of paying our bill. Him and the other servers assumed we didn't understand Cantonese based on the colour of our skin and ended up making a number of RACIST and INAPPROPRIATE comments, and when we confronted them in Cantonese, they didn't even apologize or own up to their DISCRIMINATORY behavior.

When things escalated, they called Ken over to clarify what he said but he of course lied and denied ever saying that the dishes were complimentary. He then said in Canto (assuming we didn't understand) that we were trying not to pay. He also yelled at us and was extremely rude. Also the manager kept saying that he would comp our two dishes yet never ended up doing so. We told them we were fine paying our entire bill, but this would be the last time we ever eat here, to which the manager shockingly responded, "doesn't matter" and proceeded to hand us our bill.

It's clear that Tin Tin staff are unable to own up to their mistakes and that they are more concerned about counting pennies over customer satisfaction and care....

I have only tried dim sum twice while visiting Vancouver BC. Out of the two dim sum restaurant I really like this place the most. Their dim sum serving portion sizes are not the biggest but I really enjoyed the quality of their dim sum dishes.

Overall I liked their service. Their staff are attentive. Dishes came out in a timely fashion. I also was surprised to see the bill with 10% discount for early bird. I didn't know how we got that discount but was very happy to get it. Also they don't charge for tea. When we visited another dim sum restaurant in the area, they charged us tea and the tea was not fresh! But the tea is so fresh at Tin Tin. When I visit again, I will definitely come back for dim sum again.

These are the dishes we ordered: steamed beef balls - pretty good with the right flavor. I wish it had more crunch of waterchestnut. bean curd skin and pork - Don't remember much of this dish but I think it was good. taro dumpling - The crust was nicely fried. I am not sure the center filling which was very yellow. I guess it was mustard? The exterior crust was excellent but I don't think this is traditional filling. prawns and chives dumpling - very good, not very big. However I enjoyed the touch of chives with prawns. pork buns - I believe this is the pork buns that are pan fried. It was probably the best dim sum I had that day. I liked the flavor and the bun was slightly sweet. When pan fried, it gave a nice sweet and savory taste to the dish. My mouth is watering just thinking how tasty it was. steamed beef rolls - not bad but not the best. The texture of the beef was not bad. I would prefer the rolls to glue better to the beef. homemade sponge cake - super buttery and tasty. I know they steamed the cake but it tasted just like baked. The flavor was rich. It was one of my favorite dishes I...

Tin Tin Seafood Harbour is a popular dim sum restaurant that we’ve been meaning to try for a long time (but the large early morning crowds have always detracted us in the past). We finally managed to pay them a visit in late June.

The menu pricing here is a bit confusing as they use a bunch of different letters to denote different price points (whatever happened to just small, medium, and large?). In any case, the first item up was the Chinese Donut Rice Rolls ($7.99 – K) topped with pork floss. The Chinese donut on the inside had a crispness to the outside but was a bit chewy on the inside.

Next was the Deep Fried Buns ($5.29 S). While it’s served with condensed milk for dipping, this differs from the deep fried silver thread buns which have the soft fluffy layers on the inside. Still, can’t really complain about a deep fried bun.

We really enjoyed the Bean Curd Sheets with Pork ($6.29 M) as the pork filling turned out really nice with the slivers of water chestnuts.

The Scallop Truffle Dumpling ($7.29 XL) had a fair amount of shrimp underneath the scallop but I’d say this dish wasn’t my favourite. The shrimp wasn’t too bouncy to the bite and despite the truffle on top, it lacked the truffle aromatics.

Finally, we had the Steamed Beef Balls ($6.59 L) which turned out pretty good.

Overall, most of the food items were okay but the prices tended to be on the higher end of the spectrum. That said, our tea was free and we also had a discount on the dim sum so that made it reasonable. The thing that’s a turn-off here is how busy it gets on...