Enticing Cakes Inc. — Restaurant in Selwyn

Seriously disappointed in choosing enticing cakes for my wedding in cameron 2 weeks ago. We paid $700 for a black forest cake and it was supposed to be delivered between 2-4. At 3:30 Jenn tries to reach out saying they had braked for a deer and the cake got dumped. I got the message and had called them at 4, just moments before going down the aisle. Jenn told me they had to whip together a few slab cakes and a model cake for photos. I wasnt in a place to argue soo i let them do their thing. About a half hour later they had the fake cake delivered. Roughly an hour after that they delivered 2 slab cakes and one of the damaged tiers to the cake. They came in at the very end of speeches and we cheered that they delivered the cakes but all they said to us was the deer and everyone was okay. They dropped off the cakes and left without talking to me, my bride or anyone in the wedding party about their disaster... to me they dropped off the cakes and ran. I was expecting a call back from Joanne the next day or later that week but that never happend. I emailed her, no response. We gave her the week and reached out the following saturday with a phonecall. I finally got a call back and Joanne said she had paid over $1000 to call in her crew to throw icing on 2 frozen chocolate slab cakes and redeliver the cakes in record time. The bakery is an hour away. Joanne didnt have anything to say about not following up or talking to anyone when delivering the cakes. As for dumping the cake. When we first arranged the cake at the beginning of the year my wife asked when we were supposed to pickup the cake and Joanne told us that because previous customers have spilled the cake on pickup and caused issues. She said that that they take precautions to help ensure delivery, we remember this conversation vividly because it was the first thing my wife and i went to when we first talked about the failed cake delivery.... Joanne denies saying this. When i told joanne that we didnt get $700 worth of cake or service she said that we signed a contract that states we have to share the consequences if anything were to fail. Soo she wasnt interested in honoring any kind of refund

My bride, my family and myself feel like her service was a ripoff. They didnt stand behind their mistakes. They slapped together a frozen emergency cake in record time on a crazy budget that was mushy and a big difference from the one damaged cake they had left. We wern't impressed they left a damaged cake for my guests to see. They didnt give me or my bride a chance to talk about the incident in the moment or the next day.

I hope other couples can find a more professional baker that can stand behind their work and treats a couples special day with more care. A wedding is a one shot event and enticing cakes could have taken more precaution during delivery and taken responsibility. It wasnt our mistake they left everything to the last minute and ran into an emergency against the clock. Thankyou for screwing up a cornerstone of our celebration, thankyou for the damaged cake for everyone to see, thankyou for dump and running on us, and thankyou for taking our $700 and hiding behind a contract. I hope other couples find a more reputable bakery and cost you over that $700 in...

I’m the MOG that goes with the review posted by Patrick Bernier below. I feel I have to add my own review as I was disgusted with how this has been delt with. My son and his now wife ordered their wedding cake earlier this winter, it was to be a simple three tier Black Forest cake with molded chocolate falling leaves, red berries and Scottish thistles cascading down the cake tiers, when they asked when the cake was to be picked up Joanne said they don’t allow pick up of cakes but instead they deliver them to ensure they arrive in perfect condition even taking extra measures by putting the cake in a secured container with a rod through the centre and then made pretty upon arrival all of this would cost $700, they paid a deposit and were given a copy of the order, final payment was made mid August. Day of the wedding I noticed Patrick was on his phone at precisely 4pm when the wedding was about to start only to find out after the vows that he was talking to Joanne the owner of enticing cakes who informed them that the wedding cake had been destroyed when they hit a deer 5min away from the wedding venue. They said they would deliver a fake cake for pictures and slab cakes for serving. About an hour later they showed up with an iced fake cake then just after 6 they arrived with two slab cakes and one of the destroyed tiers which is now on display for all to see. The slab cakes were chocolate cake with cherry pie filling ontop, the distroyed cake was Black Forest. The plain chocolate cake and icing tasted like it had been frozen for some time but I tried a piece of the destroyed cake and it was fresh and delicious. If you calculate the time between 4pm and 6pm also noting the bakery is exactly 58min from the wedding venue there is no way those slab cakes were made from scratch. At no time did Joanne try to talk to the Bride or Groom nor myself or anyone in the wedding party to ensure they were satisfied with what they had done, it was drop and run. When Patrick sent an email on Monday expressing his dissatisfaction with the service and cake they received, there was no response. Both Patrick and his bride went to the bakery the following Saturday and were told Joanne would call them. Patrick received a call from Joanne finally on Tuesday where she said she stood by her contract and it cost her $1000 to call bakers in to bake the slab cakes and he wasn’t getting anything back.

Facts: No contract was signed If bakers were called in to bake the slabs why wasn’t the cake a Black Forest cake? How did the bakers bake two slabs, cool them enough to ice and deliver in less than an hour? Impossible! Just the fact that his efforts to reach out and discuss went ignored speaks volumes.

All in all they got a good gig going Take a young couples $700 Ice a fake cake Have a bunch of iced frozen slabs ready to go Day of throw pie filling ontop and call it Black Forest Come up with a good story and Bobs your uncle! An easy $700

They would have been further ahead to order two $25 Costco cakes

We understand shit happens but this couple did not get $700 worth of cake or service If you guarantee safe arrival of your wedding cakes and you can’t then there should be some compensation. They will be taking this to small...

Skip this one, there are better bakeries out there.

I recently purchased a birthday cake for myself. I called in to place an order for a red velvet cake, they told me to email them what I was looking for, I sent inspiration photos and they immediately called me back and were very combative and rude over the phone.

We settled on the simplest of the photos I sent her. They then said that once they received full payment by e-transfer they would schedule me in. Very few industries require full payment before the product is even seen or provided, this should have been a red flag for me.

We sent the full payment and received no confirmation of receipt, contract, or anything in writing regarding the order.

Fast forward two weeks we have a massive ice storm in the area and most of the region has no electricity, water, heat, etc. I send an email to them three days before my event to let them know that the party is no longer taking place due to not having any electricity and we would no longer be needing the cake. I get no response and then 6 hours later they call me to "confirm my event is still happening". I let them know I had sent an email, however it is cancelled. She asked if I wanted the cake, I said no, she said that was fine and they would take me off the list. I inquired about getting our payment back and she immediately was very rude and insisted there was "absolutely no refunds" and that they would keep my credit until my event took place, even though it was cancelled. I insisted that it was cancelled not postponed and that we would like a refund. She said "they had already printed the templates so there would be no refund". I'm not sure what templates she was referring to as it was not a complicated cake, however I let her know I would take the cake on the regular pick up date if there was no refund going to be offered.

On pickup, they were once again rude to my husband, letting him know to not put it in the fridge "because then it would be his fault!"... whatever that means.

The cake was okay. In a significant weather event like the one that took place I feel like exceptions can be made to regular policies. However I also feel like this company would benefit from using contracts and providing receipts due to the other reviews here as well as this experience. Please make your cancellation policy/payment policy clear from the beginning, I think this would help your customer experiences and also protect you as a business... A lesson in customer service would also...