Lakefield Bakery On Queen — Restaurant in Selwyn

Disappointment, anger, frustration, embarrassment describe my experience.  Met to discuss details of a very special occasion cake, followed by emailed itemized details AND a design photo.  All confirmed by email.  Was told during first meeting, “leave it to the experts”.

This 40 inch cake was handed over boxed in 2 boxes taped together.  Unbeknownst to us, lose flaps of cardboard inside the box were not taped to hold the box in place resulting in cardboard flaps hitting the top of the cake tearing apart icing, lettering, a mess! I was in shock when we saw the cake.  Not only the gouges, lettering pulled off, but how poorly it was designed, not anywhere as pretty as my photo, not a single bit of piping on top, “specifically” asked for and confirmed by email and phone call.   Last phone call told again “leave it to the experts”.

Immediately messaged my anger, frustration, disappointment, clearly very upset. It’s now been 9 days and not a single response from Theresa, not an apology, not a word.

The cake itself, like their other pastries, pies, tarts, etc., the usual bakery fare, was very good.  But if you want a Professional festive beautiful cake for your special occasion, your instructions followed, want to avoid embarrassment at your big event, go to a Professional cake maker. Shameful on so many levels.

Sent...

We ordered some bread rolls from here for Christmas and they were really good about accommodating us even though it was relatively short notice.

They had a bunch of cookies, cakes and all sorts of other things on display while I was in the shop that were really tempting. I vaguely also remember seeing sandwiches and soups, as well as coffee and tea. I'm going to go back there another day when I'm not pre-occupied and try some of their other wares.

The bread rolls also went over really well with the family, so all in all, Lakefield Bakery is A-OK...

Popped by here on the way through town looking for a sandwich. They were sold out, but Theresa (the owner) was delightful and a sharp business owner—she suggested the beef pastie, and also offered other suggestions. So I had the beef pastie: flakey, buttery pastry (think croissant) filled with nicely seasoned (sort of an Indian blend with cumin) ground beef, peas and potato. Simply fantastic. I also had a great blueberry scone 👌

Beautiful, contemporary look, lovely service, and delicious food. Worth stopping by, even go out of your...