Blue Mountain Inn by Blue Mountain Resort — Restaurant in The Blue Mountains

We got up early this morning (Family Day, Feb 21st) and made out way over as a family to Blue Mountain for a day of skiing as a family. We arrived, got our gear on, and made our way to the lift. Only to be turned away as today was determined to be a black out day.

We had checked several times on the website (Blue Mountain) prior to our trip to verify this was not a black out date and thought we came as informed customers. We honestly thought the ski lift operators just had mistaken the date. We check again online, and confirmed, Feb 21st was not listed as a black out date. Further to this, a note at the bottom of the screen indicated “Family Day, open 6:30 am for ALL pass holders.)

Approximately, 6 others in the line had made the same assumptions we did, and were being turned away.

One of ski lift operators told me to “write a nasty letter”. Not what I was hoping to hear, nor did I have intention of doing this.

I spoke to a member of the guest services team who told me to make a complaint online… …was clearly not interested in having a conversation. The manager was holding papers at the time of our conversation outlining blue mountains black out days policy. Indicating also to me we were not the only people who were confused by this. He admitted this, openly, and said a social media statement providing clarity would be forthcoming. To me, this was an admission of fault. Understandable, mistakes happen. However, what were we to do then? We were the ones to lose.

Where I am most disappointed is however upon my return to my family. I over heard the ski lift operators talking to a security guard on a snow mobile saying “this guy was really upset, and angry”. This wasn’t true. I was very respectful, calm, and expressed sincere kindness. This hurt, and I'm sure isn’t in line with your company standards.

Additionally, another couple, who was under the same impressions we were walked by as we heading back to our van to go home. Only they had been provided with passes, provided by a manager as an “exception”. The gentleman seemed surprised we had not been been offered the same treatment.

My question, clearly, some communication gaps occurred with this date. We arrived early. I have noticed some website updates have taken place today…. Including an update in red regarding today.

Most disappointing however is why is my families business not as valued as the other couple we seen in the parking lot who were provided with an exception?

Blue Mountain, please, just own the mistake. That’s all that...

I had a highly disappointing experience at Blue Mountain Resort, and I feel compelled to share my ordeal. The troubles started even before my stay. A day before my booking date, I received a call from the hotel informing me that my room would be downgraded. There was no apology or attempt to show any empathy from their side, which was the first red flag regarding their customer service.

I had booked this trip as a special babymoon for my wife and me, but the hotel didn’t acknowledge the occasion or make any effort to enhance our stay. This lack of consideration was extremely disheartening, especially given the significance of this trip for us.

The downgrade entitled me to a refund of $200, but the hotel initially made no mention of this. It seemed they were hoping I wouldn’t notice or follow up. When I did inquire about the refund, they attempted to offer points for a future stay instead of crediting my bank account. Only after I insisted did they finally process the refund.

The room service was the worst I’ve ever encountered. The room was not cleaned, and I had to personally ask someone to take out the garbage.

The air conditioning in our room was another major issue. It was so noisy that it kept us up all night, adding to our discomfort. This was incredibly frustrating, especially since we were already dealing with a downgraded room and poor service. It felt like there was no respite from the problems during our stay.

As if all this wasn’t enough, the Wi-Fi was only free for the first day, after which you had to pay for it. This added to the overall feeling of being nickel-and-dimed during what was supposed to be a luxurious stay.

For the price I paid, I expected much better service and overall experience. Unfortunately, Blue Mountain Resort failed to deliver on all fronts. I wouldn’t recommend this place to anyone, especially if you’re looking for a stress-free and enjoyable stay. Save your money and your peace of mind by...

This is our favourite place to visit with our little one. It is the absolute best bang for your buck if you're a family. Included in your stay is; the only indoor pool in the village open year-round, with 6 outdoor hot tubs (it has a really nice spa-vibe outside) and one indoor hot tub, wristbands that get you limited access to the attractions; (the best time to visit is in the fall & summer bc you get the most included in your wristband) the gondola, tree top trekking, ball drop, hiking trails. Depending on when you go in the winter; skating, snowshoeing, tubing, tree top. With the rentals included in your wristband too! You get a $20 voucher for every night you stay to use at their 2 restaurants; Jozo's & the Pottery. The Pottery and O&B are the only restaurants worth eating at in the village and we can never figure out which one is better than the other. The parking is free and on-site (it is outside & uncovered), and if you leave your car in the parking lot, you can walk over to the mountains using the path behind the hotel and it only takes about 10 minutes of a scenic walk to get to the village and you can avoid $28 for parking in the village, not to mention the absolute insanity to find a spot.

We took our daughter here for her 3rd birthday and instead of a party she wants to come back here for her 4th birthday. We have stayed here in every season, she loves it, we love the value. I don't blame her, Blue Mountain has done such a great job of transforming themselves into a place that caters to families - there is so much to do here, even if you don't ski & snowboard. Not to mention having Scandinave spa just down the street - we always are sure to pay a visit there.

It is not as high-end as Westin, but it is also a fraction of the price, so I'm happy that there is this option available in the village - b/c otherwise it would just be too expensive. We recommend this place to...