Farm Boy — Restaurant in Toronto

As great as a grocery store this place is, if management could actually abide by the policies that are set in place, it would be a better grocery store. Near as makes no difference every time I come in there is some person with their dog. Their dog which is clearly not a service animal but as one person described their “emotional support dog.” An emotional support dog is not a service animal, the AODA does not recognize them as such, and the mere fact the management at farm boy can’t abide by the fact any true service animal has a vest stating it’s a service animal and to keep back degrades actual service animals that actual people use. Using an “emotional support animal” with a card that was printed on amazon and having management and all the employees look the other way because they don’t want to deal with the person goes to show how much management will bend the rules, if their willing to do it on their own policies it questions what other bending their doing. People who use these “emotional support animals” and then pass claim it’s a service dog are getting out of hand, abuse the AODA regulations as they are not a recognized service dog, and having them urinate or defecate in the middle of the store and shrug it off, is a slap in the face to those actually using true service animals which are clearly identified. It’s gotten to the point where you see three or four of these “emotional support animals” at any given time waltzing around the store and management which does not even know AODA policies or other employees too nervous and on edge to do anything about it so they’ll keep a customer and not abide by their own policies is starting to get out of hand and tiring, stepping in animal urine or faeces while grocery shopping because someone needed their toy chihuahua or toy dog to help them from having a breakdown with their “service animal license” they bought off amazon really goes to show how poorly this place is managed, how sanitary the store and products are, the inability to abide by policies, and how willing they’re to slapping those with actual service animals or disabilities which require a marked service animal are. It’s gotten out of hand and tiring to step in animal defecation with someone shrugging it off and watching the management of employees shrug it of and coo these ”emotional support animals” because they know just how willing the person is to abusing regulations that they’re disrespecting enough to cause a scene for attention. If they don’t know AODA policies, they’re willing to let these policies fly by the handle then they may as well start turning a blind eye shrinkage policies and let people march out...

You’ll be surprised how great it is. If you are looking an amazing selection of the best grocery products this is definitely the spot. High quality, decent selection, excellent vegan and dairy free options, one of the best meat and seafood sections I've found. Greatselection of organics. Many of them I use, so that's a plus. I'd love to see them expand on the organics throughout the store. Very well organized & clean. Service has been very good as well.The food and meat are completely fresh. Great bakery selection, and hot and cold plate bars,comparable to Whole Foods, but with many more vegan/vegetarian selections.The salad bar selections are great and the wood fired pizza is probably my favorite. I especially love how Farm Boy tries to sell local products as much as possible. With high quality some prices are a little high but that is to be expected, while this is a premium grocer, their sale prices are often on par or better than any low-cost competitors. Seating area is adequate but it might be tough to get a table during busy times. Aisles are laid out logically with an emphasis on perishable foods. Store branded food appears to be excellent quality. This location doesn't have self checkout machines, but the lines move quickly, and the cashier genuinely greets you, makes eye contact, and then bags your groceries while you're paying. It's rare to have such a positively memorable checkout experience at a grocery store.If I was in the area more often, I would definitely make this...

I go here twice a week for a year or so and I used to love it but there have been a recent shift in front cashier staff for the past 2 months for the worse. They used to be very polite and helpful but recently, it’s been a cold experience with abrupt interactions and half the time the cashiers are busy speaking with each other while only partially doing their work.

Last week a customer in front of me got very frustrated at the cashier as she continued on an extensive conversation in another language with a coworker for a pretty long time. The customer ahead of me asked the cashier if she could spend approach the check in a more time efficient manner as she would scan one item then chat for a few minutes before continuing. She didn’t even acknowledge what he said and just continued to take her time. It was pretty frustrating for him and for all of us waiting behind him. He had less than 10 items but it took her nearly 10 minutes to scan the items. (I know as I listened to two full songs while waiting behind him) Then when it was my turn she took my two bottle returns but forgot to refund me the deposit. I had to remind her twice and she sighed before applying the deposit.

I recently feel like an inconvenience to the front staff and it’s unappealing to continue to shop here.

Not sure what’s up with all the new cashiers but their quality of service is...