Kiva's Bagel Bar — Restaurant in Toronto

I enjoy the breakfast at his place; however, they have poor customer service; the staff is rude; if you ask a question, they snap at you; if you ask to change the type of cheese on the bagel, their tone of voice is rude. Throughout the COVID-19 pandemic, they were unwelcome and rude, I thought it was a difficult time for everybody, and sometimes I would tip them. Today, early in the morning, I placed two orders, two Tal-Aviv bagels; I ordered veggie, avocado, and cheese, and the second bagel was number 1. I asked the male staff if mixing the eggs was okay before he added them to the cheese; he said nothing, so I assumed it was okay. He proceeded to toast the bagels, and the female staff started to make the eggs; I asked again if you could please ask her to mix the eggs, "he said; we do not have time to do this" It was not busy. I was the only one in the store; I replied you could have told me when I asked you the first time. He jumped, took the frying pan, and slammed my order in the garbage, which made a loud noise. He started to make another order, rudely saying, "What is the difference if the eggs were mixed or not" and slammed the frying pan again on the stove. It was shocking to see the male staff snap and become angry; I asked him to stop, and I did not want him to make my breakfast because he was angry, so I walked away.

Both male and female staff are unpredictable; as a customer, you do not know when and how they would be rude to you. The male staff could have managed the situation better; my order was around $15, which the store lost. The store owner used to be in the store in the past, and both staff would...

Kiva's is something of an institution in Toronto. Founded in 1979, they have three locations (this one, Yonge and Eglinton, and Bathurst and Steeles) and they have exactly the assortment of bagels, schmears, appetizers, and baked goods you would expect at a traditional Jewish bagel shop.

For this review I had the tuna salad "on a cloud" (i.e. with cream cheese), on an untoasted sesame seed bagel. Aesthetically the sandwich looks exactly how I want it. If I go to Kiva's, I don't want some fancy new wave looking sandwich (I eat enough of those, if you look at some of my older reviews!). What I'm looking for at Kiva's is the bagel sandwich I've been eating since I've been old enough to eat bagels, and that's exactly what you get here.

The bagel itself was adequate. It's a bit too tough and dense for my liking. It's definitely a step above some of the more awful options (looking at you Tim Hortons), but there are a number of bakeries I prefer for bagels.

Although I wasn't a big fan of the bagel itself, the tuna salad is marvelous, especially paired with cream cheese. It's the perfect consistency and tastes delicious. I sometimes order containers of the tuna salad and put it on bagels of my choosing, which I think is the smart play.

Overall, I'm glad there's a bagel institution in the St. Clair and Yonge area, although it isn't my favourite place in the city. But it's a consistent, solid option at a reasonable price point, which is enough to...

Very rude lady at the front. We came in to order two bagels for takeout and she looked at us like we were from another planet. We asked if it was a sit-down restaurant or for take-out. They never told us clearly. Every step of the way she gave us dirty looks and seemed angry we were ordering from her. When we were at the cash we asked about the price and she shrugged it off and didn’t want to clarify the cost and answer our questions. I think she automatically pressed a tip option to inflate the cost without informing us of this. My partner proceeded to inform her she had poor customer service and an unpleasant attitude. We asked to speak to the manager but she said there is no manager. No coworker eagerly came to help us. What kind of people do you hire to work here? Very sad because we actually wanted to try the bagels but since service was horrible we decided...