Mad Radish l Healthy Restaurant & Catering — Restaurant in Toronto

I’ve ate at the location in the PATH and was underwhelmed and never returned. For the same price or cheaper, sorry not sorry, but freshii and IQ are far superior. Normally I’m of the mindset that I only leave good reviews, as I want businesses in the PATH to succeed in this post COVID world, whether or not I personally like them…. However, when I saw this snarky, holier-than-thou, Illiad-length epic poem of a “reply” to a customer from a business “owner” I decided to leave my negative review here instead. For context, I also work in customer service and this is never how any employee should engage with a customer, never mind the OWNER. Shame on you Stephanie. Perhaps you need to seek therapy to channel your rage more effectively, instead of off-loading your spite and vitriol on your customers. I wish you well, and hope that Corporate sends you to some much needed management training. Cheerio dahling!

Edit: Before you come for me and my palate, Stephanie, know that I am a classically trained chef who now works in financial services. I wish you “well”....

So I made a mobile order for a tight after lunch appt, order at 12 for a 12:30 pickup, got to the location 15 mins before sat and read some emails, I looked to the pick up area a few times to see if I missed them with my order, nothing. The two employees were commiserating over a small screen and not much else. No other customers, no other orders not even a delivery driver and they are stuck to the screen. I notice the time is 12:29 and I have to get my salad and leave. So I go to the counter to inquire to two very low energy employees where are my order was, to which they blink stare at me, I guess one of them finally realized they were at work turned around and printed out a ticket and then try to make my salad as I'm leaving to my very important appointment. I Simply tell them I can't wait and to refund the order.... still waiting for that refund weeks later... I guess it was my fault somehow.... there are lots of other places to pay $15 for a salad and they actually...

Honestly, it has potential but they still need to improve on a lot of details, for instance, the COFFEE. They were advertising a promo of $1 coffees. If you're going to advertise a promotion, make sure that you are serving at least a decent coffee. Mine was actually COLD (and it was not iced coffee) and just tasted like it had been sitting there all day. Probably one of the worsts I've ever had. Also, they charge 70 cents for almond milk, which is super unfair to lactose intolerant people. I get it if it's to mix it in a drink like a cappuccino, but just to add it to your drip coffee is pretty unfair. Costumer service is also pretty bad. With that being said, I very much appreciate that the packaging is all compostable - way to go! They're pretty reasonably priced as well, especially for the baked treats and things like Chia Pudding, small salads, etc. If they could also include more vegan options in their menu, I'm sure it...