Phosome Restaurant — Restaurant in Toronto

I give this place ZERO stars, worst reasturant experience of my entire life!!!! We ordered a simple 2 beers and 2 dinner entrees on their ipad menu which was not explained to us, just brought over and left on the table. I had to get the attention of another waiter to then come over and show us how it worked before we could order. First they poured us half glasses of water...seems silly but it was a series of things like this that added up to a terrible experience. Next they brought my boyfriend's dinner and my beer. We waited for a good 10 min and I asked one of the waiters who never returned, then I asked a second person who didn't do anything either. I then approached the bar and asked for my boyfriend's beer at which time they asked me what beer he ordered. When I told them they finally brought it over and the waiter pouring had no idea what he was doing. Half the glass ended up being a foamy beer head! Everyone seemed confused, as though not one single person in the whole place had any reasturant experiance what so ever! Another 10 min and still no dinner and my boyfriend is almost finished eating. We complained again and asked how much longer and still nothing came. We asked again and said at this point we will take mine to go and asked that they remove mine from the bill. Still waiting and no dinner for me. After complaining again we were given a random bill for $12 and change and told the "kitchen was crazy" meanwhile two tables beside us got all of their food and there was maybe one other table on the other side plus one guy alone at the bar ordering. There were more staff in that place than patrons! The worst part is there was no urgency and no one really reacted like our service was a big problem or saw the issues and addressed them. It seemed there was no manager and no organization. In a good reasturant there would have neen no bill and I would have received my dinner plus many apologies. When we walked out my boyfriend said "most bizzar experience ever" and that pretty much summed it up. I left hungry and grabbed poutine from next door on the way home....seriously...

I had some high hopes for this place but i have no idea why this establishment has a 4.3 star review.

I wasnt expecting the most amazing pho but i wasnt expecting the amount of communication issues that i had yesterday.

The first issue is the way their ordering system works (or doesn’t). Generally in every viet place ive ever been to you write the quantity and then the item.

I happened to write 1 11 and the waiter didnt really confirm what we wanted and brought over two bowls of pho.

Regardless this is very simple resolution however the waiter decided to shift the blame on us.

When the pho came the steak pho literally came with 2 skewers of steak which is probably the same amount you would get in a bahn mi. Whatever it was $18 as listed on the menu which i will touch on later. They also dont give you cilantro and don’t have fresh chilli’s which they didnt say but gave me some chili sauce instead. (I dont really like chili sauce but wouldnt have taken it if the lady wouldve told me they dont have fresh chili)

They give you the thinnest piece of napkin throughout the entirety of your dinner.

My friend ordered the bahn mi and the bread was incredibly stale.

I went to the washroom and there was a homeless man in the stall; i had brought this to the staffs attention in which they responded “is he bothering you?” I mean no, but the grunts and moans coming from the stall were concerning and if someone needed to use the stall their customers wont be able to.

At the time of payment they charger me $19 for the “steak” pho which it was $18 on their menu.

Anyways there are plenty of vietnamese places that arent gauging and giving extremely small portions for the amount of money these guys are charging.

Never...

Their vegan pho is great ! And reasonably priced. Crispy vegetable spring rolls. Vegs in their vegan pho are the following: Broccoli, Bok Choi, String bean, Coriander, Green onion, Fried and plain Tofu, Carrot and Mushrooms. Mild vegetable broth. The following evening I tried their lemongrass tofu bahn mi. It was simply delicious! Not just tofu, it also contained sliced tomatoes, and avocado. Lightly toasted bread which is baked in house. A nice touch when serving your food, they bring your eating utensils in a glass of very hot water. Will go again.

Feb15, 2021 update: Had takeout 1st time from phosome. It was excellent too. Ordered fried shrimp rolls, pad thai, and coconut ramen with chicken. It was well packaged and the prep time was very quick even though it was late evening. Will order again for sure

Mar, 2022 Ordered a veg pho, and asked for hot and sour broth. I also asked if the restaurant had changed hands because: the vegs in the soup were awful... they were boiled and the broccoli was too old and discolored. the bean sprouts were old and borderline slimey. Basically, its time to search for another local v- eatery. Please use my posted photo to ask FOR WHAT THEY USED TO COOK....plus, also ask them to turn down the volume on the 1980's asian night club dance hall music... not needed while trying to enjoy a...