Shirley's Restaurant — Restaurant in Toronto

I have to write this as I had enough. Needless to say I will never go back. My friend likes to buy a round or 2 for everyone and that’s fine. 1st bill, paid, 2nd bill was more than 1st bill and we know the 2nd bill should be smaller as there was no food on the 2nd bill and bought less for others. Fine. Calculation was wrong, so recalculated and apologizing would have been sufficient, but the owners wouldn’t admit it was wrong. So I went back to the 1st bill to double check as that had a machine printout to compare to the handwritten note. There was 2 extra beer charges, where did they come from? Adding the food, alcohol and then the taxes, did not match the total of what the machine said. Machine added $15 more to the bill so that’s more than 15% of the bill, but it doesn’t have a line item for this extra $15. If you want tips, you need to make it visible on the bill otherwise it’s cheating. Don’t tell other people that we didn’t give tips after we’ve left when it was added to the bill already. Don’t say you don’t know what the machine did, you own the business so you have to know if your machine is charging properly. Otherwise legal action can be taken against the business. Whoever wants to go for food, it’s still good food, but I wouldn’t stay in the restaurant. The women’s washroom is horrendous. Spider webs hanging down low at 3 corners of the washroom, had to avoid the webs to wash my hands, ceiling paint falling off, the whole washroom smelled of extreme mould, that has to be a health hazard. Spicy chicken with pork fried rice combo was good so that’s why I still gave 5 stars for the food, but will not visit again due to...

First issue no hours posted of when they are open.

Secondly this place totally false advertises and has terrible customer service.

The waiter couldn't tell the difference between a Pepsi and a diet Pepsi.

Service was slow. There was only one other person when we arrived and our food took forever to arrive. It was well over 5 minutes between when my fiancé meal arrived and mine did. Meals should be brought out together.

The combo I ordered boasted chicken balls, fresh vegetables, bbq pork rice for $6.95. What I got was chicken balls and a plate full of fried rice. I had envisioned a plate with delicious chicken balls, steamed vegetables and fried rice with peas and carrots. All their combos have fresh vegetables listed as a separate line item. When I complained they told me that was what it came with. The peas and carrots in my rice were my "fresh" vegetables they didn't have anything else. Meanwhile my fiancé's dinner had bok choy and broccoli.

The food itself was okay nothing exceptional.

They did nothing to rectify this or appease me. I was charged full price for my meal not even comping my $1.25 soda. They didn't even come check on if we liked the food.

I will say the price was good $21 for the two of us, but the lack of customer far outweighs that.

I will not be going back and suggest you go elsewhere. I would give this place a no...

I'm a fan of the cheap pre-made hot-pan Chinese you can get at all kinds of places across the GTA, but this place is a disgrace to even those, then attempts to offer sit-down service and an entire menu alongside that.

I like a sketchy place, if it means well and the people actually intend to do their jobs, good food helps in that respect too; but this place was downright greasy. Half the place sealed off by curtains, dust and just straight clear signs of lack of hygiene or maintenance. Coupled with poor service and a glaring lack of concern.

I think the woman and her two kids working there spent more time looking at their phones then preparing my meal, or serving me. Shame if I wanted more water when there's flappy bird to play.

It's obviously more geared to be a bar now days, but doesn't seem to accomplish much in that either. (See previous gripes with service)

Rice was dry, fish wasn't even really cooked, and in that was obviously just boxed frozen fish, so; how do you...