Starbucks — Restaurant in Toronto

I arrived before closing time (around 7:20 pm) today and politely explained that I’d place an order but urgently needed the washroom first. A female employee, Hannah, refused and said the washroom was closed for the night because they were “going to clean it.” I reminded her that as a business operating in Toronto they’re required to provide washroom access during business hours. After five minutes of insisting, she reluctantly gave me the code.

Inside, it was clear the washroom had already been cleaned. At exactly 7:30, a male employee, Baden, pounded on the door and told me to leave because they were closed. When I stepped out, he was holding the front door and both employees repeatedly and aggressively told me I had to leave—even though I had arrived before closing and had not yet ordered.

This was unprofessional, hostile, and discriminatory treatment. Denying basic washroom access before closing and rushing a paying customer out the door is unacceptable for a brand that claims to value customer service. Starbucks Management should address the conduct of Hannah and Baden and retrain staff on basic...

An exceptional location ! This location is always tidy, the baristas are very great at ensuring the bees don’t go near the syrups by keeping them clean.

I wish there were more merchandise available for purchase (cups, straws, etc.) but it is a tiny space so I completely understand!

This location I believe is accessible, with an automatic door. They have vegan and vegetarian options for beverages, though only vegetarian options for food.

Thank you Isla for remembering my name today! Do you have an exceptional memory! As well, Alison thank you so much for my drink today. I appreciate how hard you work and hope you have a lovely day!

Also there’s a third barista (I’m so sorry I forgot their name - Min possibly?) He made me my favourite drink - the Fuzzy Peach (green tea peach lemonade with a splash of passion fruit)! I made that back when I worked as a Starbucks barista in 2017 or so and i was happy to have that nostalgic drink again!

Thank you so much to this fantastic and...

Worst staff & customer service. The manager that’s name I think was Linette was horribly rude & unwelcoming.A friend & I came in with our dogs & there's not a no dogs sign (many of the Starbucks we go to are dog friendly). We apologized & stated we didn't see a sign or anything. To that she told us "too bad- we don't need to have one but you need to leave" she tried to make us leave without giving us our coffee OR a refund & this is after we had already paid & been waiting 10 minutes might I add. I think the only reason she let us get our coffee was because people were staring. Coffee was stale...