Subway — Restaurant in Toronto

I recently visited this Subway location and was left extremely disappointed by the service I received from an employee named Harleen. While I was inquiring about a new customization option advertised on Subway’s official app, I was met not with helpful guidance, but with an impatient and dismissive attitude. Instead of addressing my questions about available ingredients and customization details, Harleen responded in a condescending tone and made snarky remarks that embarrassed me in front of other customers.

This encounter wasn’t about a simple mistake in food preparation—it was about being treated with disrespect. I value Subway for its quality food and customer service, so this experience was particularly disheartening. I sincerely hope that management reviews this incident and provides proper training to ensure all customers receive courteous and...

Please tell your staff to be polite. Never coming to this subway.

Yesterday i came to this store around 8:30ish. I ordered a footlong sub and when i asked the lady(RANVEER) to put all the sauces, she said no. And argued with me that she can only put 5 sauces... (in 4 years this is the first time i heard this) so i told her to charge me extra if she has to but again she argued by saying i cannot put more then 5 sauces. What do you mean you can't put more??? Charge me more am not saying no to that, i like my food in a certain way you have to make it that way because am paying for it and other than that it's me who is going to eat it. I like my sub a little saucy, the other subways i go to they never argue they just make it and charge me extra if...

I had a terrible experience at this Subway location due to the unacceptable behavior of one of the employees. When I politely asked for my sub to be grilled, she started behaving rudely and even resorted to abusive language may be her name is harleen. To make matters worse, she insulted me for using a discount provided by Subway’s official app, as if there was something wrong with redeeming an offer that the company itself provides.

This kind of customer service is completely unprofessional and unacceptable. Customers should be treated with respect, regardless of how they order or what discounts they use. I hope the management takes this issue seriously and ensures proper training for their staff to avoid such incidents...