The Quail: A Firkin Pub — Restaurant in Toronto

Horrible experience at this establishment last night. We live in the neighborhood and went for dinner. We had placed our order (table of 7) and were waiting on our food. It started to rain lightly. We had one umbrella and my husband moved a second umbrella from next to us to cover the whole table. The man came out and told us we could not do that as it had to remain for other guests. There was not one other person sitting on the patio (on the road), and what new patrons were coming in the rain? How is one to eat a meal in the rain? Then the man came out and started folding all the umbrellas up (spitefully) so we had no shelter. We had no other choice but to leave at that point. Such a rude and inconsiderate man. You would think after all the lockdowns, you would appreciate patrons wanting to eat their meals outside under umbrella's, instead he was rude and lost 7 customers who will never return. As we walked up the road, every other restaurant on the street had umbrella's up with people sitting under them. This restaurant clearly does not care about their local patrons. This man, whomever he was that worked last night, should really loose the attitude and appreciate people willing to stick it out in the rain, We will never go back, and never experienced this at any of the other establishments in our...

The only saving grace from the 10+ experiences I’ve had at this pub was the server Holly. Unlike her male counterpart who works the late shift on Thursdays (mid 30s, lanky Caucasian gentleman), Holly was consistently kind, polite, checked in on every guest, and remembered our orders. She’s a wonderful Front of House staff member - our friend group often hopes that she helps us every time!

Her counterpart would consistently roll his eyes upon my entire POC friend group would enter, he would visibly be frustrated when we would to decide add pitchers to our orders, he would never check in with us, and he would forget orders. This gentleman has easily ruined the experience of each group I have brought to the Quail. It is truly a shame because our community loves our times had at other firkins including the Fox (from what I recall has the same owner/manager). After his boasting of his tenure in the service industry when cashing us out, we remain baffled, disappointed, and presently awaiting the chance to experience his stellar service from what...

I have been coming to this location for 5 years. My most recent experience will be my last. You can clearly see that the tips are pooled because none of the servers seem to care- there is no incentive to work for your tips because everyone is getting an equal share. I ordered a Chardonnay and there was a fruit fly floating in the glass so when I asked for a spoon to fish it out- (the normal thing to do would be to offer a new glass) she actually brought me a spoon. Then I was served frozen calamari and when a different girl came back to the table after noticing I wasn’t eating it- she inquired and I told her it was frozen and she walked away. I wasn’t offered a new dish , nor was it taken off the bill- not that I expected that but I expected more than her to just shrug and walk away. I have never written a negative review for anything in my life- normally I stay silent and just never come back but this time was truly ridiculous. If I could give 0...